Poor
Based on 127 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GlassesOnWeb.com is your trusted online destination for high-quality designer eyeglasses and sunglasses. We specialize in providing an extensive selection of frames from top designers, making it easy for you to find the perfect pair from the comfort of your own home. Our goal is to make designer eyewear affordable for everyone without compromising on style or quality.In addition to offering a wide range of premium frames, we also provide custom prescription lenses tailored to your specific needs, ensuring that you receive both clarity and comfort. With a focus on offering competitive prices and exceptional customer service, we are dedicated to helping you access the eyewear you love at a price you can afford.Whether you're looking for stylish eyeglasses or protective sunglasses, GlassesOnWeb.com delivers the latest trends and timeless designs, all backed by our commitment to quality and customer satisfaction.
Glassesonweb (glassesonweb.com) has 127 customer reviews on Folks Told, with an average rating of 2.2 out of 5.
127 approved reviews, newest moderated first
mpro
I tried these eyeglasses on at my doctors office and feel in love with them. However, the price was too high for my budget. I was so excited to find them on line. Glassesonweb.com saved me $120.00. They arrived and are exactly what I had tried on, they fit me perfect. I have now book marked this website and will refer my family and friends to it for their future purchases. However, it will be best to get fitted correctly at your eye doctor, to ensure they fit right.
Laura
I order glasses on Wednesday and went to the website to check the order status: Active Server Pages error 'ASP 0115' Unexpected error /iis_errors/http_500_100_gow.asp A trappable error (C0000005) occurred in an external object. The script cannot continue running. Active Server Pages error 'ASP 0115' Unexpected error /index.asp A trappable error (C0000005) occurred in an external object. The script cannot continue running. Can't even get a number or email to customer service.
Stephen
The frames ordered were exactly as represented, the measurements of the actual lens size were as well. Due to a snowstorm in the Buffalo area, they had to delay by 2 days shipment of the second frame, and they communicated immediately, identifying the issue and when it would be addressed. Excellent selection, good value, and terrific customer service. An unqualified recommendation.
Reply from GlassesonwebJan 21, 2015
Thank you for your feedback. Winter in our area could be very harsh sometimes. Thank you for understanding.
Eric
Issues with frame fitment resolved by vendor despite an uncooperative manufacturer
Keith W.
But everything went perfectly smoothly. I exchanged the lenses myself.
Reply from GlassesonwebJan 21, 2015
Thank you for ordering from us. We hope, next time, you may try to order prescription lenses directly from us and we will have chance to impress you with the quality of our lenses and lab job.
Dagmara
The service was quick and efficient. The purchased frames are just what I expected but less expensive than what I found in the local stores. I plan to shop with Glassesonweb for my sunglasses as well.
Reply from GlassesonwebJan 21, 2015
Thank you for warm words.
Trina
Absolutely horrible! They try and upsell you upon submitting your order, putting your order on hold for 5-10 days to hold your order hostage until you decide to spend more. I chose NOT to upgrade so they put my order on hold a second time! I refused the ugrade again (which was an anti-reflective coating for my lenses) and they cancelled my order. Now I have to back track to ensure they have charged my Credit Card a refund. HEADACHE!!!
Reply from GlassesonwebJan 21, 2015
We are sorry to find out that you had bad experience with our company, but let me assure your, that we never take your order as a hostage. We never charge our customers credit cars until we are ready to ship the product (We make the charge the moment we stick the shipping label on the box). Sometime , when we order frames from manufacture, they inform us that that specific frame is on back order and it will take extra time to get it. That is why you received the message that your order will be delayed(At this point we state in the email that you can cancel the order right away since we can't deliver it promptly). We never up sale our customers, after we received the order. Only if we see that customer selected wrong lenses or we think that for specific frames other lenses may be more suitable , only in this case we will contact and propose better choice. But it's up to our customers to take our advise or not , we will never force.
