Average
Based on 1,750 reviews
GlassesPros.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GlassesPros.com – Your Trusted Online Eyewear StoreDiscover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear. Our Commitment We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs. Why Choose Us We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home. Customer Satisfaction What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services. Quality and Affordability At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient. Our Reviews Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service. Join Us Today Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.
GlassesPros.com (glassespros.com) has 1,750 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,750 approved reviews, newest moderated first
Darla J.
I broke my eyeglasses frame, and found a replacement frame on GlassesPro, at half the price of my eye doctor’s business! I am very pleased, and will buy again in the future.
Reply from GlassesPros.comNov 2, 2021
Hi Darla, thanks for taking the time to write this amazing 5-star review. We really appreciate your kind words! Thanks, GlassesPros.com
Jean K.
I found the Gwen Stefani frames that I wanted and with the BOGO I ended up buying two really cute pairs. The website was easy to maneuver and the price was fantastic.
Reply from GlassesPros.comNov 2, 2021
Hi Jean, thanks for taking the time to write this amazing 5-star review. We really appreciate your kind words! Thanks, GlassesPros.com
Penny P.
Thought I wasn’t getting my discount but it went through again on my second attempt. Thank you!
Reply from GlassesPros.comNov 2, 2021
Hi Penny, Thanks for taking the time to leave us a 4-star rating. We are glad that you were able to get a discount on the frame you loved. Thanks, GlassesPros.com
joaquin F.
Don't believe the 12 to 15 business day order fulfillment. I'll have been waiting over a month to get my glasses. When I called to complain, they offered me a 10% discount on my NEXT order. Mind you, they offer EVERYONE 15% just to subscribe to their email list. Guess the lesson here is that they only pander to new customers and don't care about existing or repeat customer experience. Response to your reply... This response is nothing but fluff. Don't put time frames if you are not able to come through with them. All your response says is that your business model can't produce your promises which should not affect your customers in any way. This is business and your hardships should not be the responsibility of your customer. As far as your 10% apology.... No thank you. I won't be returning. I asked your customer service rep for a partial refund which would be an appropriate response. A notion given on THIS order because this is the order Weare dealing with. What does a discount on my "next purchase" have to do with anything in this business matter? 2nd response. Thank you for the spirit of your response. I'm glad it will be there for future customers to come. Have a great day.
Reply from GlassesPros.comNov 2, 2021
Hi Joaquin, We are sorry for the delay in shipping your order. There have been unfortunate delays due to the uncertainties. Everyone, including us, is short-staffed and pretty backed up by the demand. We are trying hard to catch up with our orders and are working hard to get your glasses to you at the earliest and we do appreciate your patience thus far. We checked our records and realized that our lab is still waiting on your lenses. They are specially-made and take a bit longer than frame-only orders. Our timeline is right and we do try to get the frames out within the given timeframe. But sometimes, when we rely on others, things get delayed. We do care about our customers and as an apology, we offer you a 10% store credit to potentially make up for your inconvenience. This is in addition to the discounts we have on the website at the time when you place another order. If there are any other concerns or questions, please call us at 1833.841.9227 and we will try to help as much as possible. We are available Monday to Friday, 9 AM to 4 PM PST. Sincerely, GlassesPros.com -- Hi there, We do fulfill our timeframe in most of the cases. Sometimes, things get delayed and we take responsibility for that. We never deny service to the customer and try every possible way to get things done as soon as possible. We know things can be frustrating sometimes when they don't go as you expected and we apologize for that. If you are not happy with a resolution, that is okay. We can't force you to be with us and we respect your decision, no matter what. We know that you should not responsible for any delays but please try to understand that there are a few things that are out of our control as well. With the situation these days, we can't do anything but wait for things to go back to normal. We also want to let you know that if you decide to cancel and get a partial refund, you will be responsible for the full price for the frame you still plan to buy and the BOGO discount would not apply anymore. Let us know what you decide. Thanks, GlassesPros.com
Teresa D.
I have been impressed with the communication of this company! Thanks for the quick replies!
Reply from GlassesPros.comNov 2, 2021
Hi Teresa, thanks for your kind words and the 5-stars. We appreciate it! Sincerely, GlassesPros.com
Kirk J.
You say that I am important but I submitted a question soon after I received the glasses and here it is about 2 weeks and I have heard nothing.
Reply from GlassesPros.comNov 1, 2021
Hi Kirk, It is right - you are important to us and we are sorry to see that you are not completely happy with your experience at GlassesPros.com This is rare but we can't see any help desk tickets or questions from you attached to your order. There are no special notes on your order either. Is there anything specific that we can answer for you? Please give us a call at 1833.841.9227 and we'll be more than happy to help you! Thanks, GlassesPros.com
Jay
Great and easy website
Reply from GlassesPros.comNov 1, 2021
Hi Jay, thanks for the 5-star review. We truly appreciate it! Sincerely, GlassesPros.com
cody
Very easy process and was able to get them at a discount!
Reply from GlassesPros.comNov 1, 2021
Hi Cody, thanks for the 5-star review. We truly appreciate it! Sincerely, GlassesPros.com
