Average
Based on 1,750 reviews
GlassesPros.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GlassesPros.com – Your Trusted Online Eyewear StoreDiscover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear. Our Commitment We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs. Why Choose Us We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home. Customer Satisfaction What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services. Quality and Affordability At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient. Our Reviews Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service. Join Us Today Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.
GlassesPros.com (glassespros.com) has 1,750 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
1,750 approved reviews, newest moderated first
Suzanne G.
Well, that was quick. Already love my aviator RB so I shouldn't be disappointed like always. Can't wait to get them.
Reply from GlassesPros.comOct 25, 2021
Hi Suzanne, thanks for this amazing 5-star review. We appreciate it! Sincerely, GlassesPros.com
Jim L.
My initial order with you never arrived (I waited over 2 months) and I had to cancel my order. Your Chat exists only in theory, -not in reality. Your Customer Service never answers the phone (and does not even take messages). The only way to reach them is via e-mail. You wanted an honest review - you got it!
Reply from GlassesPros.comOct 21, 2021
Hi Jim, We are sorry to see that you are not completely happy with your experience at GlassesPros.com Unfortunately, when you first placed your order, your frame was back-ordered until October 1st -- you were informed of that the same day and you were willing to wait for the order. Later, upon calling the supplier for follow-up for the frame, we learned that it was further back-ordered until the end of October 2021. You were not willing to wait for that long and relayed that you wanted to cancel the order and get an immediate, full refund. Your request was accepted and a refund was processed the same day! As of today, we have another order for the same frame and same color from you and we're guessing the frame is still on a manufacturer's backorder until the end of October (estimated). If you are still not willing to wait for that long, please let us know and we will cancel the order and process a full refund. We don't want to cause further inconvenience to you. Please let us know what you decide via Live Chat, Phone, or Email - they all practically work from Monday to Friday, 9 AM to 5 PM PST. Looking forward to hearing from you! Thanks, GlassesPros.com
Solomon B.
very nice and easy site! Im still waiting for them to authorize my return label.
Reply from GlassesPros.comOct 20, 2021
Hi Solomon, thanks for taking the time to leave this amazing 5-star review for us. We appreciate it! Thanks, GlassesPros.com
Mel T.
Betty was very helpful in assisting me after an issue on my end where USPS returned (the first time I’ve experienced this) my glasses to them because my name was missing from my mailbox. She and the other support team members that I spoke with were very quick to respond and also very friendly. They took the time to try to help me figure out what was going on before I was able to confirm the issue with USPS. Betty reached out to me when they were able to set up a reshipment and kept me updated with shipping details. Thanks!
Reply from GlassesPros.comOct 20, 2021
Hey Mel, our staff always enjoys reading such reviews. It lets us know we are making customers happy and doing something right. So, thanks for the amazing 5-stars and your kind words. Please let us know if there is anything else you need in the future! Thanks, GlassesPros.com
Chris C.
I ordered nearly $1000. worth of Tom Ford designer glasses from this vendor. The order took nearly a month to receive. I immediately noticed that one of the pair was twisted. I called customer service, who asked for a photo to be sent. I took a photo on glass mirror to show one side of the glasses lifted beyond .25 inch, making the glasses sit at an angle on my face. The customer service person said ticket would be started and I would receive contact from their “service team.” That never happened. I started to notice that the prescription lenses are also defective and not properly made. I now have some really expensive glasses that I can’t use. I called back several times and each time the system hung up on me. Since there was no contact, I went into their website and created a ticket myself. I was assured that someone would contact me within a few days. That was September 20, 2021. It is now October 19, and I have received no contact from the company. The ticket I created is still on my account with this vendor as “new.” I have read other reviews of similar experiences when there is an issue. I just wish I had read them before I spent a large amount with this vendor. They seem fine before the order, but their post-delivery support is non-existent. I now have to order new glasses. I will not be using Glassespros with my vision! I would suggest you don’t either. UPDATE 10/20 - As others have mentioned, you will only hear from GlassesPros after you write a public complaint, as I have done. Absolutely no contact for the previous month, then, after my review posted and I disputed the charges with my cc company, I have had 1 phone call, 1 message and 1 email. They have also posted an answer below. They want to make it appear that they tried to get in touch, but I was unavailable. The real information is that they have informed me by email that the lenses can not be refunded because they were specially made. So, even though the lenses are not correct, they will not offer a complete refund. Also, I would have to send them back for them to inspect, which would drag this entire transaction out and give them another chance to dispute what my own eyes and my optometrist are telling me. Save your precious time and continue on until you get a full refund so you don't have to deal with this company again. Update 10/21 - In good faith, I followed their request to contact them. Under their policy, I would have to spend another $100-200. out of pocket for another appointment with my optometrist to get written documentation from him in order to APPLY for a refund from GlassesPros. When I let them know that I would not spend that amount of money in advance of an RMA, they promptly closed my issue ticket. This is a very difficult company to work with if you have any issues after the sale. They seem fine with letting my cc card deal with the issue. Just a warning and an actual experience with their "customer service."
Reply from GlassesPros.comOct 20, 2021
Hi Chris, thanks for getting back to us with your order information. We are sorry to hear that you are dissatisfied with your experience on GlassesPros.com If you go through our shipping policy (www.glassespros.com/shipping), our warehouse takes around 10-15 business days to ship out prescription eyewear. Shipping is a bit delayed in general these days and that might be the reason why it took so long for you to receive your glasses. For your return, however, someone from our support team tried to get in touch with you, but there was no answer. We request you to log in to your account and submit a return request. Let us know as soon as that's done and we'll approve your return and provide you with a shipping label. You can give us a call at 1833.841.9227 or message us on Live Chat on our website. If you think that your lenses were made incorrectly, we ask you to submit proper documentation from your optometrist showing what's wrong and we'll fix it for no charge to you. Lenses are custom made for each and every customer and therefore, can't be returned for a refund. Looking forward to hearing from you! Sincerely, GlassesPros Support -- UPDATED October 25th 2021 Hi Chris, Like we mentioned above, our lenses are non-refundable if they are made according to what you ordered. If they are not, we will redo them for you for no extra charge - we just need you to send us documentation from your optometrist showing the lenses were incorrect. Without that, we would not be able to accomodate your request. For frames, we can happily change them for you and reorder them. We can also refund them if they are defective. We don't say that we are perfect and we are willing to fix the issue for you. Let us know what you decide. Thanks, GlassesPros.com
Natalie
Ordered a pair of glasses June 9 according to the website photo. Looked a long time for the exact pair that I wanted. Received the wrong pair. Called repeatedly to get a return shipping label. Didn't get one from GlassesPros until August 17. Sent them back immediately. They received them on August 24th...but did not inform me. I called in September and they told me that they had refunded my money and to call my bank. I've called Glasses Pros, PayPal, and my credit card company repeatedly since then and still have not received my refund. It's October 19th. Where is my refund and why do you keep lying to me when I call, GlassesPros? Update: I spoke with PayPal 10/20/2021 after this company response, and there is no money "frozen by PayPal in a type of escrow account." I have yet to receive a valid refund transaction number from GlassesPros as of Oct. 29, 2021. I ordered the glasses June 9, 2021. I have: --Called PayPal ~3 times. Every time they say that there is no reason that GlassesPros cannot pay me back, and they do not see a refund transaction. --Called CapitalOne ~10 times. They also say there is no reason that GlassesPros cannot refund my money. I do have a dispute open with them. If they approve it, the money would be coming out of their pocket, because GlassesPros has not refunded my money. --Called GlassesPros 5 times after my glasses were returned: First time: "Manager will call you back" --> never received a call Second time: "We will email you your transaction number" --> received an unsigned gmail message with an invalid number (I know it was invalid because I called PayPal) Third time: "Your transaction number is XXXXX" --> this was the original transaction number, not a refund transaction number (again according to PayPal, who I called afterwards.) Fourth time: "Your transaction for your refund is XXXX" --> again the original transaction number, not a refund transaction number Fifth time: "A manager will email you" --> no email I'm still waiting for my refund since I returned these glasses more than two months ago.
Reply from GlassesPros.comOct 19, 2021
Hi Natalie, We are sorry to hear that you feel dissatisfied with your experience. Having looked further into the issue, there are a number of details that have delayed the receipt of your refund. While in the middle of the RMA process, you filed a dispute with PayPal who held the money and later found in our favor, releasing the funds to us. Then it appears you’ve made a second claim dispute, this time with your credit card company, which has not yet been resolved. Due to it being an open claims investigation, the money has again been frozen by PayPal in a type of escrow account, for both the buyer and the seller’s protection, until the dispute is resolved. We were unaware of this second claim dispute, so while we did indeed refund you through our system as you requested, the money is still being held by the financial institutions until the second dispute reaches a resolution. Please give us a call at +1-833-841-9227 if you have any questions or concerns! Sincerely, GlassesPros.com ***UPDATE*** Hi Natalie, We checked our records again and noticed that we don't have any amount left in our account for your transaction other than some cents that have also been refunded earlier today. The amount was held by Paypal since it was disputed with your credit card company. The transaction IDs that we provided are the ones that we actually received from Paypal. The PDF document with transaction details (including the reference number) has also been sent to you along with the screenshot of our refund page that shows the amount that was remaining in our account from your transaction. Again, we truly apologize for your inconvenience but we don't have any intention of holding your money for the items that you didn't even keep. We value our customers and this is not what we do. This is an unfortunate incident that has happened and we will personally get in touch with Paypal to resolve this at the earliest. Sincerely, GlassesPros.com ***UPDATE*** Hi Natalie, We are writing this to let you know that the remaining amount has also been refunded to your account. Another email with two reference numbers (one for the refund mentioned above and the other for the remaining amount) has been sent to you. Please give it a couple of days and you should be able to see the amount back in the same payment method used while placing the order. We apologize again for your inconvenience and thank you for your patience in this regard. If you have any other questions or concerns, please let us know! Sincerely, GlassesPros.com
Xpert D.
I had just recently broken my glasses and was stressed About finding the same exact frame but then I came here and they had the EXACT frames I was looking for and it was so easy to find 12/10 experience :)
Reply from GlassesPros.comOct 19, 2021
Hi there, Thanks for taking the time to leave this amazing 5-star review. We're glad that you could find a replacement frame for yourself at GlassesPros. Thanks, GlassesPros.com
Janogy M.
Awesome and easy!. This is absolutely amazing. The UI and overall user experience is top class.
Reply from GlassesPros.comOct 18, 2021
Hi Janogy, Thanks for taking the time to write this amazing 5-star review for us. We are so thrilled to know that you are happy with your shopping experience on GlassesPros.com Thanks, GlassesPros Support
