Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About GlassesPros.com
GlassesPros.com – Your Trusted Online Eyewear StoreDiscover the finest selection of eyewear at GlassesPros.com, your one-stop destination for high-quality glasses, sunglasses, and prescription eyewear. Our Commitment We, at GlassesPros.com, are committed to providing our customers with a seamless online shopping experience for all their eyewear needs. We offer a wide variety of styles from top international brands and designers, ensuring that you will find the perfect pair of glasses to match your style and vision needs. Why Choose Us We understand that choosing glasses online can be a daunting task, and that's why we've made it our mission to simplify the process. Our user-friendly platform allows you to browse and select from thousands of frame styles and lens options, all from the comfort of your home. Customer Satisfaction What sets us apart is our dedication to customer satisfaction. We value our customers and are constantly striving to exceed their expectations with our exceptional customer service. Our team of highly trained customer service professionals is always ready to assist you, whether it's helping you choose the perfect pair of glasses or answering any queries you may have about our products or services. Quality and Affordability At GlassesPros.com, we prioritize quality and affordability. We believe that everyone should have access to superior eyewear without breaking the bank, and that's why we offer competitive prices on all our products. Additionally, we offer fast, reliable shipping and easy returns to make your shopping experience even more convenient. Our Reviews Don't just take our word for it - check out the reviews from our satisfied customers on TrustPilot. We're proud to have earned their trust and are committed to maintaining the highest standards of service. Join Us Today Join the GlassesPros.com community today and experience the difference. We look forward to serving all your eyewear needs.
GlassesPros.com (glassespros.com) has 1,750 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Glasses Pros was recommended to me by my optician at King Optical. And what a great and easy experience it was to find the exact glass-frames I wanted. I've been buying glass frames for over 20 years and glad I tried this company - their website is so easy to use. I will now be recommending Glasses Pros to all my friends and family. I know I’m going to find what I need here and now will not go anywhere else. Gary
Reply from GlassesPros.comOct 8, 2021
Hi Gary, thanks for taking the time to leave a 5-star rating for us. We are thrilled to know that you loved your shopping experience. Let us know if you need anything else in the future!!
Sincerely,
GlassesPros.com
KA
Karen
Clip ons
Great product
Reply from GlassesPros.comOct 8, 2021
Hi there, thanks for taking the time to leave a 5-star rating for us. We appreciate it!
Sincerely,
GlassesPros.com
RM
Robert M.
Ordered glasses August 27th
Ordered glasses August 27th. It’s October and I still haven’t received them. I have emailed them and have not been messaged back.
Reply from GlassesPros.comOct 8, 2021
Hi Robert, we apologize for your inconvenience. There have been some shipping problems with SMITH and SUNCLOUD frames lately because of the global container shortage and all orders have been affected. Please let us know if you are not willing to wait for longer and we will cancel the order and process the refund for you!
We are sorry that this took longer than expected, and hope that you could give us another chance in the future.
Sincerely,
GlassesPros.com
BY
Blue Y.
Hopefully these work out my frames were…
Hopefully these work out my frames were the cheapest online
Reply from GlassesPros.comOct 8, 2021
Hi there, thanks for taking the time to leave a 5-star rating for us. We are thrilled to know that you loved your shopping experience. We are working on your order and will send tracking information once the order gets shipped!
Sincerely,
GlassesPros.com
JG
Jennifer G.
Found the frames I loved for almost a…
Found the frames I loved for almost a third of the price in the store. Easy check out and got 15% off my first order.
Reply from GlassesPros.comOct 7, 2021
HI Jennifer, thank you so much for leaving this 5-star review for us. We are a small family-owned company and reviews like this help us out a lot. Thanks for choosing us for your eyewear needs.
GlassesPros.com
AA
Amin A.
I ordered my frames almost 2 months ago…
I ordered my frames almost 2 months ago and haven't received them yet!!!!
Reply from GlassesPros.comOct 7, 2021
Hi there,
We are sorry for the inconvenience due to a delay in shipping your order. Unfortunately, we didn't have one of the frames you ordered on the shelf and had to order it from the manufacturer. There was no backorder situation or anything like that and we expected to ship them out within the usual 8-12 business day timeline. Clearly, that didn't happen and we apologize for that.
From what we see, we finally received that second frame yesterday and the order was shipped out. An email with tracking information was also sent out to you. We suggest you check the spam/junk folder since our emails may have landed up there.
Again, we truly apologize for the delay and thank you for your patience.
Sincerely,
GlassesPros.com
LV
Lisa V.
I was having some trouble completing the check out process and payment.
I was having some trouble completing the payment process on the web site. I called customer service who suggested using the Pay Pal option, which helped to complete my order. This is my first time purchasing glasses online, so I'm looking forward to see how everything turns out.
Reply from GlassesPros.comOct 7, 2021
Hi Lisa,
Thank you so much for leaving a 5-star review for us. We are glad you loved our shopping experience. Our payments processor doesn't accept some credit cards and that's probably why the payment didn't go through using that option. We only come to know about the bugs as and when they are reported to us. Rest assured, we are working on it and trying to fix it as soon as possible.
We are working hard on your order and will ship it out as soon as possible. An email with tracking information will also be sent to you once the order is shipped. Thanks for choosing glassespros for your eyewear needs!
Sincerely,
GlassesPros.com
SM
Scott M.
Not happy with the experience
I found the perfect frames and lenses at a great price online with GlassesPros.com. I ordered and paid for them on August 25, 2021 and assumed I'd easily have them in time for my 2 month trip to South America on October 9, 2021. After all that's over 6 weeks time, surely they couldn't take that long...? Well, fast forward to today and I still don't have them. I started calling customer service around the end of September, and was told they were waiting on the lenses but had the frames. (Granted this may be the fault of the shipping container debacle.) On September 29, I called and they said that they finally had the lenses, they were being completed and they would send me a tracking number when they shipped, and that the note in my file mentioned I was going out of the country and they would expedite the order. They emailed me a tracking number the same day. I was extremely relieved because that gave the glasses a week and a couple days to get to me in time for my trip. Well, the tracking number said that the package label has been printed, but USPS did not have the item yet. And it said that the next day. And the next day. I called again, they assured me they were sent out. Checked the tracking the next day, same thing. Finally on Monday October 4(with the same USPS message that they don't have them yet) I called again, asking that they doublecheck that the order has actually left for the post office, and if not, that was fine, I would pay extra for faster shipping if it could be arranged. Well, the person who took my call this time was actually a little rude with me, had an attitude that I was doubting that they had actually left the facility, even though I never raised my voice or was anything less than polite. So now I've resigned myself to not having them before my trip unless a miracle happens and they suddenly show up. I don't see that happening even though they had 6 weeks to make it happen.
Reply from GlassesPros.comOct 6, 2021
Hi Scott,
We apologize for your inconvenience due to a delay in shipping your order. The reason behind USPS not showing tracking information is that we send out our packages together in a big bag to USPS at the end of the day. And the status shows "Tracking label created" until they receive the package and scan them one-by-one for the next hub.
Rest assured, the package was sent out from our facility on September 29th. Shipping is just a bit delayed in general. If you check the status now, you'll notice that USPS has scanned the package end of day yesterday and has forwarded to the next hub for delivery. You should be receiving it shortly!
We are also sorry for the delay in making your glasses. Your lenses took a long time to reach us and we apologize for that. To make up for this, we have added 10% store credit to your account for your next order.
Thanks for choosing GlassesPros.com
