GlassesPros.comReviews of glassespros.com

Reply from GlassesPros.comJul 10, 2023

We're thrilled to hear about your positive experience with our company! Nothing makes us happier than knowing that our customers are satisfied with our service. Your kind words about our customer service team and website have brought smiles to our faces. We strive to deliver the best quality products and service, and we're glad to know that we hit the mark for you. We appreciate your trust in our company and your acknowledgment of our affordable shipping rates, especially for our fellow Canadians. Thank you for choosing GlassesPros. We look forward to serving you again in the future.

Reply from GlassesPros.comJul 7, 2023

Hi Erin thank you for your feedback and we sincerely apologize for any inconvenience caused. As we discussed in our recent email communication, there has been a temporary disruption to our operations due to an upgrade in our lab facility and an unexpected shipping incident. Both of these impacted our customer support communication in the last week. We sincerely apologize for this. Upon checking the latest update, your order is currently being processed in our lab and should be on track to arrive by the end of next week. This falls within the 12-15 day timeline as stated in our shipping policy, which can be referenced at: https://www.glassespros.com/shipping-policy. We understand that you have been eagerly awaiting your order and we sincerely apologize for any stress or inconvenience caused by this delay. We're working diligently to get your order to you as soon as possible. Should you have any further questions or need additional assistance, please do not hesitate to reach out to us.

Reply from GlassesPros.comJul 6, 2023

Hi Alan we want to sincerely apologize for the delay you've experienced with your order. We understand your frustration and disappointment, and we deeply regret the inconvenience this has caused you. Due to an unforeseen shipping incident coupled with some necessary upgrades to our lab facility, our operations experienced temporary disruption. This affected the delivery of your glasses. Please be assured that we have been working diligently to resolve these issues to get orders shipped out as swiftly as possible. We sent a detailed email explaining this situation, as well as the current status of your order. As mentioned in that email, your order has now shipped from our facility and is currently in transit. In addition, we attempted to reach you via phone to ensure you were fully informed of the situation. We realize that our communication regarding these delays should have been more proactive and prompt, and for that, we are deeply sorry. We greatly appreciate your understanding and patience during this challenging time. Rest assured that we value your business and are committed to ensuring you have a positive experience with us, despite the current circumstances. Please don't hesitate to reply back to the email we sent if you have any further questions or concerns.

Reply from GlassesPros.comJul 6, 2023

Hi Giuliana we are sincerely sorry to hear about your recent experience with us. Your order was unfortunately impacted by an unexpected shipping incident, in conjunction with upgrades to our lab facility which led to a disruption in our operations. This is not the standard of service we strive to provide, and for this, we are deeply sorry. We acknowledge that our communication regarding the delay should have been more proactive and prompt. Following your request, we sent a detailed email about the situation and have promptly processed a refund for your order. We highly value your business and it is our utmost priority to ensure a positive experience with us. We appreciate your understanding and patience during this challenging period and remain at your service for any further assistance.

Reply from GlassesPros.comJul 6, 2023

Hi Mary we would like to extend our sincerest apologies for the delay in the shipment of your order. We understand the inconvenience this has caused and we are deeply sorry. The disruptions we experienced due to a shipping incident and upgrades to our lab facility have been resolved, and our operations are now running smoothly again. We are working tirelessly to ensure that all orders are delivered as swiftly as possible. We have sent you a detailed email containing your tracking number, as well as a voicemail explaining the situation. Our commitment is to deliver quality service and products to our valued customers. In this instance, we fell short and we deeply regret that our communication regarding these delays was not as prompt as it should have been. If you have any further questions or concerns, please don't hesitate to reply back to the email we sent. We're here to assist you in any way we can and we truly appreciate your patience and understanding during this time.

Reply from GlassesPros.comJul 6, 2023

Hi Brittnye we apologize sincerely for the inconvenience and confusion regarding your order. Our goal is to provide our customers with excellent service, and we regret that this has not been your experience. We are pleased that we were able to connect over the phone to explain the situation. We acknowledge that there was an issue with reading the prescription you uploaded, and we are sorry for the delay in communicating this to you. Please rest assured that we have taken your feedback seriously and are working diligently to expedite your order through our lab. As we mentioned on the call, we will ship your order as soon as possible, and we will provide you with tracking information immediately once available. We appreciate your understanding and patience during this time. Should you have any further concerns or queries, please feel free to contact us.

Reply from GlassesPros.comJul 6, 2023

Hi Elliot we sincerely apologize for the inconvenience and the stress this situation has caused you and your child. Ensuring a positive customer experience is at the forefront of our priorities, and we deeply regret the current situation does not reflect this. We're glad we were able to connect with you over the phone and explain the circumstances causing the delay. As discussed, due to an unexpected shipping incident and necessary upgrades to our lab facility, our operations have been temporarily disrupted. This has resulted in an unintended delay in fulfilling and shipping orders. Rest assured, we are treating your child's glasses order with the utmost priority and have expedited it through our lab. We will ship it out as quickly as possible and provide you with tracking information as soon as it's available. We truly appreciate your patience and understanding during this challenging time. Your business is important to us, and we are dedicated to making this right. Should you have any more questions or concerns, please don't hesitate to get in touch with us.

Reply from GlassesPros.comJul 5, 2023

We're truly sorry to read about your dissatisfaction with the packaging time and the inventory issues you experienced. It's also concerning to hear about your experience with our customer service. We aim to provide the best service possible, and it seems we fell short in this case. We sincerely apologize for this. Due to an unexpected shipping incident and necessary upgrades to our lab facility, we've been experiencing some disruptions in our operations. This has resulted in a delay in the fulfillment and shipping of orders, including yours. We're aware that our communication regarding these delays could have been more prompt and clear, and for this, we're deeply sorry. We would like to correct this situation as soon as possible. We kindly request that you send an email to [email protected] with your order number or other relevant information that could help us identify your order. Your understanding and patience during these challenging times are greatly appreciated. Despite the current circumstances, we're dedicated to ensuring you have a positive experience with us. Your business is valuable to us, and we are committed to making things right.