GlassesPros.comReviews of glassespros.com

Reply from GlassesPros.comMay 4, 2023

Hi Donna, thank you for your feedback. We apologize that your original glasses arrived with a problem, but we're glad that we were able to help you with the exchange process and that it went smoothly. We understand that the backorder wait time may have been frustrating, but we're happy to hear that you received the replacement glasses in good condition and that you're satisfied with them. Our team always strives to provide excellent customer service, so it's great to know that everyone you spoke with was helpful and kind. Please let us know if you need any further assistance. Thank you for choosing us for your eyewear needs.

Reply from GlassesPros.comMay 4, 2023

Hi Miriam, thank you for taking the time to leave us a review. We're glad to hear that you found our ordering process easy. We apologize for the delayed response from our customer service team, but we're happy to hear that you decided to go ahead and place your order. We understand the importance of timely communication, and we will work to improve our response times. Regarding the color of your clip-ons, we can assure you we ordered the correct color you ordered. If for any reason there is an issue, please reach out to our customer service team and we will be happy to assist you in resolving the issue. Thank you for choosing Glasses Pros and we hope to hear from you again soon.

Reply from GlassesPros.comMay 4, 2023

Hi Daniel, thank you for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us and that you are happy with your purchase. Our team works hard to provide our customers with the best products and service, and we're glad to know that we hit the mark with you. If you ever need any assistance with anything in the future, please don't hesitate to reach out. We're always here to help!

Reply from GlassesPros.comMay 4, 2023

Thank you for leaving us such a positive review! We are delighted to hear that you received your glasses quickly and that they were as described. We strive to provide our customers with the best experience possible and we are glad we could meet your expectations. We hope that once you get your prescription put in, you'll love your new glasses even more. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for choosing GlassesPros!

Reply from GlassesPros.comMay 4, 2023

Dear Dakota Leefeldt We're sorry to hear that you've experienced delays in receiving your frames and feel that our customer service was poor. We want to clarify that we processed your order within the timeframe that you agreed to when you checked out on our website. We received your email on April 28 530PM, which was a Friday evening afer hours, and we responded to your email on the following Wednesday, within our stated business hours of Monday through Friday. We apologize if this response time did not meet your expectations, but we did our best to get back to you as soon as possible. As for the delay in receiving your frames, we shipped them out within the processing timeframe stated in our policies, and we provided you with a USPS tracking number 9400111206214733002086 that showed the package was set to be delivered to your home address at Santa Fe, New Mexico on May 4, 2023, 11:06 am. While we strive to provide our customers with the best possible service, we cannot control any delays caused by USPS, which sometimes experience unforeseeable issues that are out of our control. Please note that we did not have a phone number on file for you, only an email address, so we were unable to call you directly to provide updates on your order. We apologize again for any inconvenience this delay may have caused you and hope that you receive your frames soon. Please let us know if you have any further questions or concerns. May The Fourth Be With You

Reply from GlassesPros.comMay 4, 2023

Thank you for your review and for choosing GlassesPros for your eyewear needs. We're glad to hear that your ordering experience was easy and straightforward. We understand that receiving your glasses with the correct prescription is crucial, and we assure you that our team takes great care to ensure the accuracy of every order. We are confident that you will be satisfied with your new glasses and we look forward to serving you again in the future. Thank you for trusting us with your eyewear needs!

Reply from GlassesPros.comMay 4, 2023

We're sorry to hear that you're having trouble fitting your replacement clipons to your glasses. We want to clarify that we do not manufacture the clipons ourselves - we sell them directly from the manufacturer. As a result, we cannot guarantee that the clipons will fit perfectly on your frame without any adjustments. It's possible that your frame may have been adjusted to fit your face when you originally purchased your glasses, or it could be that the frame has been bent from normal wear and tear, which can affect the fit of the clipons. In either case, an adjustment may be necessary. We understand that you may be frustrated by the situation, but unfortunately, as an online retailer, we are not able to provide in-person adjustments to frames or clipons. We recommend that you visit an optician to get a professional adjustment for your glasses and clipons. This will ensure that they fit correctly and comfortably, and will help you avoid any further issues. Please let us know if you have any further questions or concerns. We appreciate your business and hope to have the opportunity to serve you again in the future.

Reply from GlassesPros.comMay 4, 2023

Thank you for taking the time to leave us a review! We are thrilled to hear that you found our prices to be great and that our ordering and checkout process was easy for you. We strive to provide our customers with the best possible experience and it's always wonderful to receive positive feedback. Thank you for choosing us for your eyewear needs, and we look forward to serving you in the future!