GlassesPros.comReviews of glassespros.com

Reply from GlassesPros.comApr 11, 2023

Thank you so much for taking the time to leave such a kind review! We are thrilled to hear that Michael and our team were able to assist you in finding a replacement frame for your husband's glasses and that you had a great experience shopping with us. Our goal is always to provide excellent customer service and ensure that our customers receive their orders in a timely and efficient manner. We are so glad to hear that we were able to meet your expectations and exceed them. Thank you for choosing us for your eyewear needs and for recommending us to others. We truly appreciate your business and look forward to serving you again in the future.

Reply from GlassesPros.comApr 6, 2023

Hi Mark, we apologize that your experience shopping with us was not up to par. We understand that waiting for your order can be frustrating and we are sorry for any inconvenience this delay may have caused you. Please know that we take your concerns seriously and will do our best to improve our communication regarding shipping timelines in the future. We are pleased to inform you that your order has now shipped and should arrive on Monday, April 10th. We understand that you were expecting your order sooner, but we had to special order your frames as we didn't have them in our facility. We appreciate your patience and understanding throughout this process. If you need any further assistance or have any questions, please don't hesitate to reach out to us. We are always here to help. We just sent you a detailed email. Thank you for choosing us for your eyewear needs, and we hope to have the opportunity to serve you better in the future.

Reply from GlassesPros.comApr 6, 2023

Hi Michael, I'm sorry to hear that you haven't had a great experience shopping with us. I understand how frustrating it can be to wait for your order to arrive. We apologize for the delay in your order and any inconvenience it may have caused. We understand that our shipping timeline did not meet your expectations, and we will do our best to improve our communication regarding shipping timelines in the future. I am pleased to inform you that your order has shipped and is expected to arrive on Monday, April 10th. Please know that we didn't have your frames in our facility so we had to special order them in for you, which is why it took longer than expected. If there is anything else we can do to assist you, please do not hesitate to let us know. We are always here to help. We just sent you a detailed email. Please reply at your convenience so we can help you further. Thank you for considering us for your eyewear needs, and we hope to have the opportunity to serve you better in the future.

Reply from GlassesPros.comApr 4, 2023

Thank you for taking the time to leave us a review! We're thrilled to hear that our service was fast and easy for you. We take pride in providing our customers with a smooth and efficient experience. Please don't hesitate to reach out to us if you need anything in the future. Thank you again for choosing us!

Reply from GlassesPros.comApr 3, 2023

Thank you for sharing your positive experience shopping with us! We're so glad that you were able to find a great replacement for your broken glasses on our website. We take pride in offering a wide selection of frames at affordable prices to make eyewear shopping as easy and enjoyable as possible. We hope you love your new glasses and look forward to seeing you again soon!

Reply from GlassesPros.comApr 3, 2023

Thank you for leaving a review about your experience shopping with us! We're thrilled to hear that the online purchase experience was easy for you. We strive to provide a seamless and user-friendly shopping experience for all our customers. We look forward to hearing back from you once your order is delivered, and we hope that you'll be completely satisfied with your purchase. If you have any questions or concerns, please don't hesitate to reach out to our customer service team. Thank you for choosing us, and we appreciate your business!

Reply from GlassesPros.comApr 3, 2023

Thank you for sharing your experience with us. We're glad to hear that you found our website user-friendly and our prices competitive. We apologize for any inconvenience caused by the delay in the processing and shipping of your order. We work hard to ensure that all orders are processed and shipped in a timely manner, but sometimes delays can occur due to unforeseen circumstances. We appreciate your patience and understanding in this matter. If there is anything else we can assist you with in the future, please do not hesitate to reach out to us.

Reply from GlassesPros.comMar 31, 2023

Thank you so much for taking the time to leave a review! We're thrilled to hear that your glasses arrived in perfect condition and that our shipping was fast. We're also glad to know that our customer service team was helpful in making your shopping experience a great one. We appreciate your business and look forward to serving you again in the future!