GlassesPros.comReviews of glassespros.com

Reply from GlassesPros.comDec 23, 2023

Dear Denny, We recently received your review and I want to personally reach out to address your concerns. First and foremost, please accept our apologies for any inconvenience you have experienced. We take customer feedback very seriously and always aim to use it as a means to improve our service. It was brought to our attention by the supplier that the frame you ordered was unfortunately discontinued. We understand how disappointing this can be and want to assure you that we made every effort to communicate with you effectively regarding the process and the alternatives available. We are committed to doing better and hope that we will have the opportunity to serve you again in the future, meeting and exceeding your expectations. Thank you for bringing this matter to our attention and for giving us the chance to improve. Warm regards, The GlassesPros Team

Reply from GlassesPros.comDec 23, 2023

Thank you for your review and for sharing your concerns regarding the pupil distance (PD) measurements for your eyewear. We understand from your feedback that having different PD measurements for your left and right eyes presented a challenge with the glasses you ordered from us. Our platform currently supports a single PD measurement, which combines the measurements for the left eye (OS) and the right eye (OD). This approach is based on the most common format provided on prescription (RX) forms, where either two numbers (one for each eye) or a single PD measurement are given. We realize now that this method may not be suitable for everyone, and it seems this was the case with your order. We sincerely apologize if this limitation in our ordering system led to any confusion or inconvenience. Your experience has highlighted an important aspect of eyewear customization that we need to consider for our platform. We regret that the glasses were not suitable for you and hope this experience does not prevent you from considering us for your future eyewear needs. We aim to provide a better and more personalized service moving forward. Kind regards, The GlassesPros Team

Reply from GlassesPros.comDec 22, 2023

Dear Kristopher, Thank you so much for your business with us. We are genuinely pleased to hear that the eyewear you selected met your expectations. We take great pride in offering high-quality eyewear and it's rewarding to know that our efforts resonate with our customers. Your decision to take the time and leave a review is greatly appreciated. Feedback from customers like you is not only encouraging but also instrumental in helping us maintain our standards and improve wherever possible. Thank you again for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We are always here to help. Warm regards, The GlassesPros Team

Reply from GlassesPros.comDec 22, 2023

Dear Elizabeth, Thank you for taking the time to leave a review with us. We truly appreciate your feedback as it is essential in helping us improve our service and customer experience. We apologize for any confusion regarding the glasses case. Unfortunately, not all of our eyewear come with a case, and we regret that this was not made clearer at the time of your purchase. Your satisfaction is important to us, and we are sorry for any inconvenience this may have caused. As a business that deeply cares about its customers, we are here to assist with any further questions or concerns you may have. Please feel free to reach out if there is anything more we can do for you. Warm regards, The GlassesPros Team

Reply from GlassesPros.comDec 22, 2023

Dear Tim, We are happy to hear that your frames were delivered quickly and that our pricing met your expectations. Our team strives to provide efficient delivery and competitive prices, and it's wonderful to know that our efforts have resonated with you. Thank you for taking the time to leave a review with us. Your feedback is invaluable as it not only encourages us but also helps us maintain our commitment to excellence. We truly appreciate your business and are here to assist you with any future needs. If there's anything more we can do for you, please don't hesitate to reach out. Warm regards, The GlassesPros Team

Reply from GlassesPros.comDec 22, 2023

Dear David, We are sincerely humbled by your kind words in your recent review. Thank you so much for taking the time to share your feedback with us. Our team is dedicated to caring for our customers and strives to go the extra mile to meet and exceed expectations. It's incredibly rewarding to hear that our efforts have had a positive impact. Should you have any questions or need assistance with any future orders, please don't hesitate to reach out. We are here to help in any way we can and ensure that your experience with us continues to be exceptional. Thank you once again for your support and for choosing us. Your feedback is greatly valued and encourages us to keep providing the best service possible. Warm regards, The GlassesPros Team

Reply from GlassesPros.comDec 22, 2023

Thank you so much for your kind words and for taking the time to leave a review. We are truly glad to hear that you were satisfied with the professional service and attention to detail that you received. Our team is committed to providing quality eyewear and dedicated assistance to all our customers. Your feedback is incredibly valuable to us, as it reaffirms our commitment to excellence and helps us maintain the high standards we set for our products and services. If you have any further questions or need assistance in the future, please know that we are always here to help. Thank you again for choosing us and for your support. Warm regards, The GlassesPros Team

Reply from GlassesPros.comDec 23, 2023

Dear Brenda, Thank you for taking the time to provide feedback about your experience with our website. We understand your concern regarding the presence of frames on our site that are no longer available. We strive to keep our inventory as current as possible, but sometimes face challenges due to the discontinuation of specific frames or delays in production. Our team works diligently to maintain constant communication with our trusted suppliers to ensure our inventory reflects the most up-to-date selections. We are committed to transparency with our customers and make it a priority to promptly inform them about any issues related to availability or expected timelines for backorders. We take your feedback seriously and will use it to further improve our inventory management and website accuracy. Our goal is to ensure that our platform provides a seamless and satisfying shopping experience. We hope you consider choosing us for your eyewear needs in the future. Warm regards, The GlassesPros Team