GlassesShopReviews of glassesshop.com

My order came in very quickly. I ordered two pairs of regular glasses and a set of prescription sunglasses, and I absolutely love them.

"30-day, hassle-free return" Great motto if only it were true! Yes, you can return your glasses, but be sure to read the fine print - you only get 50% of your money back. In reply to their response: So to get a full refund you are forcing someone to keep shopping with a company they are unhappy with - what a scam!

Edit/Update at bottom... It is going on NINE days since I placed my order on 12/27. Conveniently, there was no delay when it came to taking my money...but it appears my order is delayed and I can't get an explanation! My order status has said "verifying" for a week now. WHAT IS THERE TO VERIFY? YOU HAVE MY MONEY! The site says 2-3 day manufacturing time...that means my glasses should've been ready to ship on 12/30, or 12/31. None of those days were holidays...but if the holidays of the week after my order date were going to cause a delay, I should have been informed and my money should not have been taken. I have attempted to contact them through the site, by email, and by phone. The phone just sits on hold and no answer to my emails...but they sent me a birthday coupon yesterday! What a way to treat a first time customer...Unless of course this is a scam? If I do not receive a refund or a response by first thing tomorrow morning, I'll proceed with my reports to the BBB, the FTC, and every single review opportunity on the internet. Looks like I'm going back to ordering from Zenni in China! Edit/Update: Because I really don't like writing negative reviews and only do so when it feels absolutely necessary, I was going to delete this review upon receipt of the attached response. I do thank you, glassesshop, for the refund and I was certainly not expecting that; however, after sleeping on it, I decided to leave my review and just add a star or two. This is because your explanation of dashboard/site issues does not explain your lack of response via email and my inability to get through to customer service at the provided number on several occasions. The fact that I received an email and a Trustpilot response around one hour after leaving this original negative review shows me that my initial cordial requests for information were simply not a priority. No transaction should ever have to get to the point that the customer's issue is suddenly a priority AFTER they feel pushed to post a negative review.

I had a very difficult prescription and some glasses manufacturers refused to make it. GlassesShop did a great job and I am very grateful to them!

I am over 60 and wasn’t confident ordering glasses on line. However, the process went smoothly and I am thoroughly pleased with the glasses I ordered.

I received my glasses in good time and I am very happy with my purchase. Will use you again!

The order arrived in timely manner despite the Covid19 pandemic. The process was simple to order two pair of glasses with RX and additional features. They fit perfectly because I got my PD and other measurements for frames to fit my face well. The lense are light clear and change tinting as needed. I even thought of changing the frame and they were able to address the issue with out impeding the process of getting the glasses made. The only issue I had was response times for live phone conversation. Sometimes you want and need to talk to a person. I think you need to improve this part of service. Covid19 cannot be an excuse when customer service is now working remotely. Thanks

I love my new glasses, I've never ordered glasses on line. It was easy an I got them in a couple weeks. The only thing I didn't like was they came from China.