Bad
Based on 252 reviews
GLS Canada1.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At GLS Canada, we connect people and businesses across the country. From parcel and freight delivery to warehousing and logistics, we provide dependable shipping solutions that support growing businesses nationwide. You can count on GLS Canada to deliver with care and consistency..Chez GLS Canada, nous connectons les gens et les entreprises d’un bout à l’autre du pays. Que ce soit pour la livraison de colis ou de fret, l’entreposage ou les solutions logistiques, nous offrons des services fiables qui accompagnent la croissance des entreprises canadiennes. Avec GLS Canada, vos envois arrivent en toute sécurité et à temps.
GLS Canada (gls-canada.com) has 252 customer reviews on Folks Told, with an average rating of 1.1 out of 5.
Showing 242 reviews with 1 star · Clear filters
Bob D.
A package was shipped with GLS from Calgary to Ontario approximately week and a half ago and the only record GLS has of my package is that it left Calgary on the 17th of September and they don't have it reaching any other checkpoints, no explanations, no reason, just that it's gone.
Kim J.
A tiny parcel was left wedged underneath the middle of my door frame, not in plain view and upon opening my door I tripped on it, fell and almost broke my neck on my stoop. There was a chair right next to the door that this parcel could have been safely left on, however, the delivery driver failed to see this and left the package in the worst place possible. Very unprofessional and careless!
Byrnadet C.
Gotta love delivery service from GLS. As you can see we have a note on our front door warning of porch pirates. Second photo was how it was delivered. GLS does this all the time. It was an envelope so it could fit between the doors, or they could have tossed it over our back gate. Either would have been acceptable
Evelyn G.
If I could give ZERO, I would. Do not use this company & cancel orders that are being shipped using them. It’s THEIR policy to leave packages that do not require a signature in the lobby—whether you have a concierge or reception or not. My package got stolen not once, but twice. The customer service rep & driver supervisor were unapologetic & said the driver “did nothing wrong”. I’m sorry, but being ten feet away from the elevator & choosing to leave my parcel in a lobby to be stolen is wrong. The driver supervisor also lied saying ALL couriers have that policy…they certainly do not. It only gets left in a lobby if you have security so you actually get the parcel. But looking at all the reviews, they legit don’t care. Buyer & seller beware.
Simple B.
A Neanderthal company. Never heard of them until whoever shipped my package with them. They left me a notice to arrange delivery. When called their number, it took me 2 days of being put on hold for more than 30 minutes. The third day it took almost 1 hour being put on hold only to hear the worst customer service person with rude attitude and again this person left me waiting another 20 minutes. This is absolutely atrocious for just trying to get my package. Even if I had no choice, I would not use anyone who uses GLS for my delivery ever. Worst delivery company.
Gurwinder
Garbage company don't use them
Baljinder
Worst ever company to deal with. They will leave a note on your door saying call for pickup or schedule second delivery. When you call the number, First of all they have no idea where the parcel is. No details nothing. They will say someone will call you to let you know if your parcel Is ready to pick up. Guess what nobody calls you for several days. You call the customer service again and well they have no idea what are you asking them. After waiting for day you will know that your parcel is missing. Ridiculous
Simon L.
I run a small motorcycle repair shop and my one supplier uses GLS to ship, period. Today my package was supposed to arrive around noon. At five o'clock when I did not receive it, I contacted GLS customer support. They called the driver and the driver said that he was five stops away and that I would get my package delivered by end of day. It is now nine o'clock p.m. and my package has not arrived. And my reputation is tarnished because I cannot complete my jobs for the weekend.
