GLSReviews of gls-us.com

Reply from GLSSep 16, 2026

Good afternoon, Thank you for taking the time to share your experience with us. We're sorry to hear this happened. The behavior you described does not reflect the level of service we expect from our drivers, and we understand how upsetting this experience must have been. We take concerns like this seriously and would appreciate your help in gathering a few more details so we can investigate further. We will send a follow-up message requesting the area or cross streets where this occurred, as well as the ZIP code if available. Once we receive that information, we will work with the appropriate depot to review the matter and take any necessary action. Thank you again for bringing this to our attention. GLS Customer Experience Team

Reply from GLSSep 14, 2026

Good morning Syeda, Thank you for providing feedback on your delivery experience and we are so sorry we were unable to meet your expectations and complete your delivery as planned. We would appreciate the opportunity to work with you and will be sending a request for additional information so we can review further upon receipt. Your feedback is incredibly valuable to us and helps us identify opportunities to improve our processes and provide the best possible customer experience. Once we have the requested information, we will stay in contact with you regarding next steps until the matter is resolved. Thank you, GLS Customer Experience Team

Reply from GLSSep 9, 2026

Good morning Navi Exchange Team, Thank you for taking the time to share your feedback. We are sorry for the inconvenience you experienced with this delivery. We would appreciate the opportunity to investigate the matter further and determine the best path forward. To do so, we will need some additional information from you. I will be sending a separate request shortly with the details needed for our review. Once we receive your response, we will thoroughly evaluate the information and follow up with you directly regarding next steps. At this time, I was able to locate several deliveries associated with your account; however, I am unable to determine which specific shipment your feedback is referring to. The additional information will help us ensure we are reviewing the correct delivery. Thank you for your cooperation, and we look forward to resolving this matter as quickly as possible. GLS Customer Experience Team

Reply from GLSSep 8, 2026

Good morning, Thank you for taking the time to share this feedback. First and foremost, I'm sorry for the experience you've had, both with this shipment and with GLS overall. I can completely understand why you're frustrated. If you're told a package will arrive at 5:00 PM and requires a signature, it's reasonable to adjust your schedule to be available. When that time comes and goes, and the tracking information is inconsistent, difficult to access, or appears to contradict itself, it creates confusion and undermines confidence in the delivery. That's not the experience we want anyone to have. What stands out most in your comments is that this wasn't a one-time issue for you. You've encountered tracking problems enough times that they influenced your decision to stop using GLS for your own business. We recognize that's significant, and we take that feedback seriously. You're absolutely right that tracking should be a helpful tool, not a source of frustration. Customers rely on that information to plan their day, especially when a signature is required. When our tracking updates don't provide clear, accurate, and consistent information, we've missed the mark. We're currently making improvements to our tracking experience with a focus on transparency and setting better expectations. One of the changes we're implementing is moving toward "Deliver By" messaging rather than displaying highly specific delivery times. We're also updating the wording and status descriptions throughout the tracking site to make shipment progress easier to understand and reduce situations where information appears conflicting or unclear. While these changes won't undo the experience you had, comments like yours help reinforce why they're so important. We appreciate you being candid about what went wrong and about the impact it's had on your perception of GLS. If you would like us to review this shipment further, we will be sending a request for information to review the details and see what we can do next. We will review upon receipt and follow up with you directly. Thank you again for sharing your thoughts. We sincerely apologize for the frustration and inconvenience you've experienced, and we're committed to making our tracking experience more accurate, transparent, and useful for the customers who depend on it. Best regards, GLS Customer Experience Team

Reply from GLSAug 28, 2026

Good afternoon Kristine, Thank you for taking the time to share your feedback. We're very sorry to hear about your experience and understand why you're frustrated. We recognize how concerning it is to receive multiple delivery updates indicating that a package could not be delivered due to an "unsafe location," especially when you have a Ring camera and believe no delivery attempts were actually made. We also understand the disappointment caused by your interactions with customer service and the confusion surrounding the information you were provided regarding your address and driver communication. This is not the experience we want customers to have. We take concerns about delivery accuracy, communication, and service quality seriously, and we'd appreciate the opportunity to review what occurred. Our team would like to investigate the delivery records, address notes, and previous support interactions to better understand why the delivery attempts were marked as unsuccessful and whether proper procedures were followed. We will be sending a request for information shortly. Once received, we'll be happy to look into this further and work toward an appropriate resolution. Customer feedback such as yours is important in helping us identify areas where we need to improve. We sincerely apologize for the inconvenience, frustration, and time you've spent trying to resolve this matter. We appreciate the opportunity to investigate further and restore your confidence in our service. Thank you, GLS Customer Experience Team

Reply from GLSAug 28, 2026

Good afternoon Anthony, Thank you for sharing your experience, and we're very sorry to hear about the frustration surrounding this gift order. We understand how disappointing it must be to send an expensive bottle of tequila to your uncle, only to see tracking information indicating a delivery attempt with a signature that doesn't appear to match anyone at the residence. We especially recognize how concerning this is given that your uncle and his family were reportedly home throughout the day. We take situations involving adult-signature-required deliveries very seriously. We'd like the opportunity to review the order, delivery records, and carrier documentation in greater detail to better understand what occurred and determine the appropriate next steps. We will be sending a request for information shortly and once received our team will investigate and review the proof of delivery information. Once we've completed our review, we'll work toward a resolution that reflects the level of service you expected when placing your order. We sincerely apologize for the inconvenience and disappointment this experience has caused, particularly since this was intended to be a special gift. We appreciate the opportunity to look into this further and assist. Best regards, GLS Customer Experience Team

Reply from GLSAug 25, 2026

Good morning Marissa, We sincerely apologize for the continued frustration and inconvenience you've experienced with this delivery. We understand how disappointing it is when a package does not arrive as expected, especially after multiple delivery issues and attempts to resolve the situation. We truly appreciate you taking the time to share your feedback, and we would like the opportunity to review your experience more thoroughly and work toward a resolution. To help us investigate and escalate your concerns appropriately, we have sent an additional request for information. If you could please respond at your convenience, a member of our team will reach out to discuss the situation and determine the best next steps. We understand that experiences like yours can be incredibly frustrating, and we want you to know that your feedback is important to us. We use comments and concerns such as yours to identify areas for improvement and strengthen our processes so we can provide a better experience for all of our customers. Thank you for giving us the opportunity to review this matter. We look forward to hearing from you and assisting further. Sincerely, GLS Customer Experience Team

Reply from GLSAug 24, 2026

Good morning, Victor, Thank you for taking the time to share your feedback with us. We sincerely apologize for the confusion and frustration caused by the information displayed on our tracking page. We understand how the wording can be misleading. The time shown on our tracking site is intended to represent the latest time a package is expected to be delivered by, rather than the specific time delivery will occur. We recognize that the current label may not make this distinction clear. We appreciate you bringing this to our attention. Based on your feedback, we will share this concern with our technical support team and explore updating the wording to better reflect that the displayed time is a "Delivery By Time" rather than a specific "Delivery Time." Our goal is to provide clear and accurate information so customers know what to expect throughout the delivery process. Thank you again for your valuable feedback. We are committed to continuously improving our services and creating a better experience for all of our customers. Kind regards, GLS Customer Experience Team