GLSReviews of gls-us.com

My package from Hungary was due to be delivered January 22. It never arrived. No apologies....no reasons. Just gone. I contacted both GLS HUNGARY and US branch. Both incompetent and lackadaisical attitudes and performance. Assistance I rate negative bupkis. Sadly I won't be able to purchase books from Hungary in the future because they use this service.

Forged my signature and faked that they delivered. Six bottles of wine.

Road Runner Sports uses GLS for delivery of order in Scottsdale. The orders never arrive! Multiple orders attempts, same result.

Says incorrwct address, when its not.

I will never use this service again. This is a 1 track path to misplacing packages. Drivers put forth minimal effort to deliver packages. Zero attention paid to posted delivery locations.

I didn't realize the company I ordered from was using GLS, I just assumed USPS, UPS, or FedEx. So, knowing I likely wouldn't be home when it came, I didn't worry because those delivery companies leave notices. After a few days, when I got nothing, I found the tracking info and saw that it was a company called GLS. The tracking info said it had been attempted twice and that a "notification was sent", yet I never got any notification. Since it's not like the others and I couldn't just go easily pick it up (their only location is over an hour away) I called the company's customer service and the lady I spoke with said that she could schedule the delivery for after 4PM, when I'd be home. It didn't come, so I checked the tracking again, and they had attempted delivery in the morning yet again, despite it clearly being noted in my tracking info that an afternoon delivery had been scheduled. I called again and asked what was up and the rep (different one) said that, regardless of the window scheduled, it can still change according to the driver's schedule, something the previous rep did not bother to mention. So, I said fine, at least I'm off tomorrow so I'll be here all day. He said they wouldn't attempt it again and it would be returned to sender unless I contacted them and had them authorize another attempt. It was too late to reach the sender...so, my package is being returned. They may give good service in other countries, but clearly their presence here isn't large enough to be useful as a reliable delivery service whatsoever. From now on, I will darn sure find out who a company uses for delivery and will NEVER again order from anyone that uses GLS.

The drop box states that deliveries are picked up by 5pm daily, but that is not true. There have been many, many, many times that my deliveries are not picked up until the following day. This is not an overnight service and it is not reliable. You need to label the box for every other day pick ups since overnight delivery is false advertising.

Awful company. Awful customer service. Driver tried to deliver a package to the side of the building and they were directed to go to the front. They immediately left (I have this on video). Shortly after I called back and they would deliver the following Friday. The driver did the EXACT same thing. Directed to go to the front and now I lost out on a very important package. GLS US tracking number: BFS1798120925