Reply from Glyde SolarDec 16, 2025
Guy, thank you for taking the time to share your experience. We take feedback seriously, especially when a customer feels disappointed.
A few important clarifications based on your actual project data:
Your system was designed as a 6.57 kW system with an estimated annual production of 9,455 kWh.
The design offset was 78.8%, not 100%. This means the system was never intended to cover all household consumption, which is clearly disclosed during the design and contract phase.
Production estimates are based on historical utility usage, roof geometry, shading, orientation, and local irradiance data, not assumptions.
Comparing your system to a colleague’s system is not an apples-to-apples comparison. System size, roof layout, usage profile, and location all materially impact production. A system producing 2–3x more power would, by definition, need to be significantly larger or installed under materially different conditions.
Regarding communication:
We do respond to service inquiries, but we do not see an unresolved open ticket tied to this concern. If something was missed, that is on us, and we want to correct it.
Most importantly:
Your system passed inspection, achieved activation, and ultimately reached PTO. If actual production is materially underperforming relative to the modeled estimate, that is something we can objectively review using inverter-level production data.
We are happy to:
Review your actual production versus expected output.
Confirm whether any shading, usage changes, or post-install variables are impacting performance.
Walk through the original design assumptions transparently.
Please contact us directly at [email protected]
with your project address so we can formally reopen the review and address this with facts and data, not assumptions.
We stand by our designs, but we also stand by our customers when something doesn’t look right.