AYOReviews of goayo.com

Reply from AYOMar 31, 2026

Thank you so much for taking the time to share your feedback. We really appreciate it, and it genuinely helps us improve! We hear you on the usage history feature - it's a great suggestion, and we're happy to let you know it's already on our roadmap. We're working on bringing this functionality to the app soon, so stay tuned! As for the light setup issue, we're sorry to hear it hasn't been working as expected. This is definitely something that should be functioning properly, and we'd love to get to the bottom of it for you. We'll reach out to you directly so we can walk you through it and make sure everything is set up just right. Thanks again and we apologize for any inconvenience. Kind regards, AYO team

Reply from AYOJan 15, 2026

Hallo en bedankt voor uw vraag! AYO is een draagbaar apparaat voor (blauwe) lichttherapie en daarom is het meten van lichteigenschappen in Lux (verlichtingssterkte) niet optimaal. De reden hiervoor is dat, in tegenstelling tot traditionele lichttherapieboxen, de lichtbron zich zeer dicht bij het oog bevindt (in plaats van op armlengte afstand), waardoor "irradiantie" een betere maatstaf is. Irradiantie is in feite de "sterkte" van het licht dat uw ogen bereikt. De irradiantie van het AYO-licht is maximaal 250 µW/cm², vergelijkbaar (d.w.z. binnen de referentiewaarden) met de meest onderzochte en succesvolle blauwlichttherapieboxen. Met andere woorden, het circadiane effect van het AYO-licht kan worden beschouwd als equivalent aan het circadiane effect van 10.000 lux fel licht, zoals dat wordt uitgestraald door een lichttherapielamp. Mocht u nog vragen hebben, neem dan gerust contact met ons op. We willen u vriendelijk verzoeken contact met ons op te nemen via [email protected] in plaats van hier een recensie achter te laten, aangezien recensies gaan over ervaringen met het product en niet over het stellen van vragen. Met vriendelijke groeten, het AYO-team

Reply from AYOAug 22, 2025

Hi there, and thank you for sharing your experience with the AYO wearable and app. We’re glad to hear that you find the app valuable. We’re sorry to learn that you are not yet experiencing the desired effect. Depending on the intended outcome, light therapy can take anywhere from a few days to several weeks before noticeable results appear. We are here to support you, and a member of our team will be in touch shortly to better understand your experience and see if and how your use of AYO can be optimized. Regarding the strength of the light, we understand your point, especially when comparing AYO to traditional bright light therapy lamps. AYO uses a very specific narrow-band blue light that is uniquely effective for circadian rhythm adjustment. This is important because of the following reasons: • Perceived Brightness vs. Biological Effect: The human eye perceives blue light as much less bright than white light. However, for circadian adjustment, this wavelength is up to 3–5 times more effective than broader-spectrum light. This means you get strong biological effects without the discomfort of blinding brightness. • Gentle on the Eyes: Because of the lack of glare, the light feels soft and comfortable, even at high settings. Yet biologically, it delivers a very potent circadian signal. • Adjustable Intensity: If you haven’t tried already, you can increase the light intensity in the app up to 100%, which some users find enhances their results. Thank you again for your feedback. We truly value it and will reach out soon to ensure you get the best possible outcome from your AYO experience. Kind regards, The AYO Team

Reply from AYOFeb 14, 2025

Thank you for your feedback. We’re sorry to hear that you haven’t found the app useful so far. Our goal is to provide a valuable experience, and we’d love the opportunity to guide you through its features so you can get the most out of it. Please feel free to reach out to us at [email protected]—we’d be happy to assist! In short, the AYO app enhances your experience by allowing you to customize session intensity and duration, activate red light mode, and track your circadian rhythm alignment. It also offers personalized programs (Winter Blues, Energy, Sleep, Metabolism) and provides recommendations on light exposure, meal timing, exercise, and sleep to help optimize your well-being. We’d love to help you explore these features and ensure you get the best experience with AYO. Looking forward to hearing from you! Best regards, AYO Team

Reply from AYODec 15, 2024

Hello and thank you for sharing your detailed feedback. We’re thrilled to hear that AYO has significantly improved your sleep and energy levels—helping our customers achieve better sleep and well-being is at the heart of everything we do. We also appreciate your candid comments, and we’d like to address the points you raised: App Use and Privacy We’d like to clarify that the AYO app is not mandatory for using the wearable. You can enjoy the benefits of the product without the app by following the included usage guidelines. If you do choose to use the app, its purpose is to enhance your experience and provide personalized recommendations based on your preferences and sleep patterns. Regarding your privacy concerns, we want to assure you that we handle your data with the utmost care. Per our Privacy Policy (https://goayo.com/ToU/): "Such information will not be sold, licensed, distributed, or otherwise provided to third parties without your express written consent, except to process payment information." Your sleep and health data is used solely to improve your experience and provide better recommendations, and we’re always happy to discuss our practices further if you have any concerns. App Pricing We’d also like to kindly clarify a misunderstanding about the app’s pricing. The Lifetime membership is currently discounted to $70 (regular price $299) as we continue to build exciting functionalities that will be launched in 2025. The Annual membership is priced at $59 per year, not per month. We hope this clears up any confusion! Lastly, please note that within the 60-day return period, you can request a full refund of your AYO + app or only of the app and keep the wearable if you prefer this way. Battery and Charging The AYO wearable is designed for typical use of 20–30 minutes daily, allowing the battery to last up to a week on a single charge. We’re sorry to hear about your charging frustrations. Regarding the wireless charging case, you may have seen information about our original AYO model (2017-2019 edition), which included this feature. However, due to customer feedback about convenience, charging time, etc., we transitioned to direct charging to streamline and improve the process. If you’re using the device for extended periods beyond the recommended usage (e.g., 1–3 hours daily), the battery life may understandably be impacted. If you have further concerns about this, we’d be happy to explore potential solutions with you. We value your feedback and your trust in AYO. If you have any further questions or concerns, please don’t hesitate to contact us directly—we’re here to help. Warm regards, AYO team

Reply from AYOOct 30, 2024

Thank you very much for sharing your experience with us. We're grateful you've taken the time to provide such detailed feedback. We understand that seeing results with sleep improvement can sometimes take a bit of time, and we’d love to support you in this process as best as we can. If you need our help with anything related to the use of AYO, please feel free to reach out to us at [email protected] and we would be delighted to assist you. Regarding your concerns about the unit’s durability, we would like to ensure you that the device is made with high-quality materials and many of our very first customers from 2017 still use their original AYO. Additionally, the further iterations of the product since 2017 have been also focused on making the device more robust and durable. Therefore, we are confident that it will serve you well. In case you have any further concerns in that regard, feel free to reach out to our support team. We aim to provide exceptional after-sale customer service. As for the app’s functionalities, we apologize if they haven’t met your expectations. Our team is committed to ensuring AYO provides both quality and value, so we’d appreciate the opportunity to address these points directly with you or to provide you with a refund of the app if you are not satisfied with it so far. We would also like to mention that you can expect many new and helpful app functionalities in the upcoming months. Please note that your satisfaction is very important to us, and we’re here to help make sure your experience is a positive one. Thank you again for your feedback, and we look forward to assisting you! Kind regards, AYO team

Reply from AYOFeb 9, 2024

Thank you for taking the time to write this. We value your feedback and we are sorry to hear that AYO did not manage to match your expectations. We understand that AYO might not be the best fit for everyone and we appreciate you giving it a chance. If you need any help or assistance from our team, you can contact us at [email protected]. We would be happy to help. All the best, AYO team

Reply from AYOMay 30, 2023

Dear Philip, we are very sorry to hear that you did not get the activation key for the app. Could you please get in touch with us at [email protected] and we would be happy to assist you promptly and provide you with the key? Thank you in advance and we look forward to hearing from you. Kind regards, AYO team