GOBIReviews of gobiheat.com

Reply from GOBIOct 20, 2026

Hi, We’re sorry to hear that the vest didn’t provide the warmth you expected and that your return experience was frustrating. Our customer service team was assisting you with your return and was in the process of creating your return label when you mentioned that you would complete the process online. We’re glad you were able to successfully initiate your return through our website. You can start a return anytime by visiting our Returns page. We apologize for any confusion or inconvenience and appreciate your feedback as we continue working to improve our products and customer service. Best regards, The GOBI Team 🔥❄️

Reply from GOBIOct 19, 2026

Hi, We’re sorry to hear that your recent experience with our heated blanket didn’t meet your expectations. We understand how disappointing it is when a product doesn’t live up to the quality you’ve experienced with a previous purchase, especially when you’ve also had to pay return shipping costs. Just to clarify, since Easy Returns was not selected at checkout, the return shipping costs would need to be covered by you. Thank you for your understanding. We truly appreciate your honest feedback and will share your concerns with our team as we continue working to improve our products. Best regards, The GOBI Team 🔥❄️

Reply from GOBIOct 8, 2026

Hi, Thank you for sharing your feedback, and we’re sorry to hear that the Women’s 3XL didn’t fit as expected and that you experienced an unexpected return shipping charge. We understand how frustrating it can be when the fit doesn’t match your expectations, especially when you purchased the Easy Return option. We’d be happy to look into the return and shipping charge for you to make sure everything was handled correctly. Please reach out to our Email at [email protected] or you can call us (801) 228-1948 with your order number, and we’ll be glad to review the details and assist you. We appreciate you bringing this to our attention and hope we can make things right. ❤️ Best regards, The GOBI Team 🔥❄️

Reply from GOBISep 29, 2026

Hi, Thank you for sharing your experience! We're really sorry the vest stopped feeling cool after about 10 minutes, especially in that Texas heat. That's frustrating. It's great to know the water was circulating, because that gives us a good place to start, and we'd love to learn more and see how we can help. Please contact our Customer Service team by email at [email protected] or by phone at 801-228-1948 with your order details, and we'll follow up. We'd love to help get this sorted out. The GOBI Team 🔥❄️

Reply from GOBISep 10, 2026

Hi, We’re sorry that your order had to be canceled because the item was out of stock. We’ve noted your request to be removed from our marketing list and appreciate you bringing this to our attention. The GOBI Team 🔥❄️

Reply from GOBISep 9, 2026

Hi, We appreciate you taking the time to share your experience. However, it appears that your review may be referring to a different company and we’d genuinely love to hear about your experience with GOBI Heat as well. Please feel free to share more about your experience with our products or customer service. We’d be happy to hear from you! The GOBI Team 🔥❄️

Reply from GOBISep 8, 2026

Hi, We’re sorry to hear about your experience and understand how frustrating it is to have multiple batteries stop working, especially when some were barely used. We also apologize if our questions about the purchase date and battery care made you feel that your concerns weren’t being heard. Our batteries have 90 days limited warranty , which is why we ask about the purchase date when reviewing battery concerns. Proper care and storage can also help maintain battery performance and lifespan. We’ve put together a Battery Use Guide with recommended charging, storage, and usage practices: https://gobiheat.com/pages/battery-use-guide That said, we understand that batteries can fail unexpectedly, and we’re sorry we weren’t able to provide the resolution you were hoping for. We truly value your feedback .

Reply from GOBISep 8, 2026

Hi, We sincerely apologize for the delays and the frustration this experience has caused. Upon checking, our team has been responding to your emails. Duplicate emails regarding the same concern were merged into one ticket, which may have caused some confusion. We also shipped the missing battery separately and provided the tracking information to you. Some delays and shipping-related issues are unfortunately outside of our control, particularly for customers located outside the U.S., as international shipments may be affected by carriers, customs, and other logistical processes. That said, we understand that this does not make the experience any less frustrating, and we sincerely apologize for the inconvenience and all the delays. The GOBI Team 🔥❄️