Average
Based on 551 reviews
godmerch.com3.9Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Welcome, we are happy to have you!We are GODMerch, a clothing brand. We have been working in the e-commerce field for 7 years especially for personalized products for family and pets. We have a team of artists with the ability to draw high quality graphics, a strong customer service team that can handle tens of thousands of orders per day. We always put the customer experience first which is the guideline for all employees of our company. The happiness of our customers is our pleasure. After many years of researching on thousand of designs, understanding the need of customers, we are confident that we can create the most beautiful and eye-catching products in the market, definitely a must in holidays like Mother's Day, Father's Day, Christmas and other major holidays of the year.At GODMerch we believe that personalization is the most powerful way to express your love to your beloved one.
godmerch.com (godmerch.com) has 551 customer reviews on Folks Told, with an average rating of 3.9 out of 5.
Showing 112 reviews with 1 star · Clear filters
Tammy D.
I ordered an ornament that came with an extra hole. I contacted the company and they said another ornament would be sent out but I haven't received it and it has been several weeks.
Reply from godmerch.comOct 10, 2023
Hi Tammy Demke, We sincerely apologize for the inconvenience caused. Please note that the replacement is expected to arrive on October 10th, as it requires 12 days to be remade and shipped to you. Thank you for your understanding.
Stephanie R.
I placed a sweatshirt order on October 1 and received confirmation that the shipping label was created on October 3. Since that time I have been unable to track anything & nothing has changed. Is this legitimate site?
Reply from godmerch.comOct 7, 2023
Dear Stephanie Refnes, We want to assure you that our site is legitimate and we are committed to resolving this issue promptly. Your order is currently in transit, and we have sent you an email to provide clarification on the expected time frame. Kindly check your inbox for more information. We apologize for the delay in tracking updates and any confusion it may have caused. Thank you for your understanding.
Tina H.
I ordered tee shirt on September 7th; received notice of shipment on September 9th. Never received shipment and tracking indicates the package was not shipped, only the label was created. Reached out to Godmerch via email, since apparently they have no phone number. No one has returned my message. Godmerch appears to be a phantom company with no accountability. I will not purchase their product(s) again.
Reply from godmerch.comOct 3, 2023
Dear Tina Harvey, Thank you for reaching out to us and sharing your feedback. We sincerely apologize for any confusion or inconvenience you may have experienced. However, upon reviewing our records, we couldn't find any earlier emails or chat messages from you regarding your order. According to our information, your order was actually placed on September 18th, rather than September 7th. We want to clarify that the tracking information indicates that your package was delivered to your mailbox at 12:44 pm on October 2nd. In order to assist you further and address your concerns, we kindly request that you reply to our email or provide us with additional details about the issue you encountered. We value your satisfaction as a customer and want to ensure that we resolve any outstanding matters promptly. Thank you for your understanding and cooperation.
Sue K.
Very cheaply massed produced products. Size chart is incorrect. My shirts are WAY too large. Disappointed is an understatement.
Reply from godmerch.comSep 27, 2023
Dear Sue Kannapel, We are sorry to hear that you are not satisfied with your recent purchase and that the size chart did not meet your expectations. We sent you an email regarding this order but we haven't heard back from you. Please check your email so we can assist you further. If the measurements of the shirt do not align with our size chart, we will gladly replace your order. We hope to hear from you.
Phil I.
No support when things go wrong Will not answer emails DONT BUY HERE
Reply from godmerch.comSep 11, 2023
Dear Phil Irving, We apologize for your negative experience. However, we couldn't find any emails from your provided email address. We have sent an email to support you further. Kindly clarify the matter by replying to our email. We look forward to hearing from you soon.
Rosey S.
I am disappointed in my grandson's name, when you first look at it . Just look like scribbled lines, plus I think it should be darker and a little larger as you can barely see it.
Reply from godmerch.comJun 2, 2023
We're sorry to hear about the problem with your order. Can you please send us a picture of the item you received at this email address [email protected] so we can assist you better?
Ivan
I ordered four shirts for Mother’s Day two of the shirts. The letters were not there. I emailed the company I sent them a picture of the shirts and didn’t get a response back.
Reply from godmerch.comJun 1, 2023
Hi Ivan, we're so sorry to hear about the problem. However, we can't find any emails inquiring your order, maybe your email didn't go through. Please check our latest email so we can assist you further.
bob F.
The order was extremely late arriving and the communication regarding status was very poor in spite of my having reached out on multiple occasions. This was my first and last order.
Reply from godmerch.comJul 20, 2023
We’re sorry to hear that your experience with us was less than satisfactory. We understand that you have choices when it comes to the products or services that you need, and we regret to have lost your confidence in us. Please know that we’re taking your feedback seriously and will use it to improve our performance moving forward. We hope that you’ll give us another opportunity to provide you with the service that you deserve. Thank you for your understanding.
