Reply from GO FLOORING & GO BATHSep 28, 2023
We are truly sorry to hear that your experience with our company did not meet your expectations, and we appreciate your feedback as it helps us to continually improve our services. We deeply regret any inconvenience you’ve experienced and would like to address your concerns about the Shaw's Anvil Plus 20mil luxury vinyl plank flooring.
It seems there may have been a misunderstanding regarding the specifications of this flooring. The Anvil Plus 20mil luxury vinyl is indeed one of Shaw's premium products and stands out with a lifetime warranty. This is significant, considering most other luxury vinyl plank flooring options typically come with a 10 to 15-year warranty, highlighting the superior quality and durability of the Anvil Plus 20mil.
The 4.4mm thickness you mentioned is correct, but it is crucial to note that this does not correlate to the quality or durability of the flooring. The key determinant of durability in luxury vinyl plank flooring is the wear layer, not the overall thickness of the plank. In this case, the 20mil wear layer is considerably thick and is specifically designed to withstand heavy foot traffic, thus classifying it as a premium choice in the luxury vinyl category.
To clarify further, the “mil” in 20mil refers to the thickness of the wear layer, which is measured in thousandths of an inch. This is separate from the overall thickness of the plank, measured at 4.4mm in this case. A thicker wear layer equates to more protection against scratches, scuffs, and other forms of wear, ensuring the longevity and pristine appearance of the flooring.
Understanding the nuances of flooring specifications can indeed be complex, and we are here to ensure that you are fully informed and satisfied with your purchase. It is not our practice to compromise on the quality of the products we offer, and we are steadfastly committed to providing the best possible solutions tailored to the needs and budgets of our valued customers.
Should you have any further concerns or if there is any way we can assist you in understanding the product better or addressing any other issues, we are more than willing to help. Please don’t hesitate to contact our customer service team at [email protected].
We sincerely value your business and are committed to resolving any dissatisfaction you may feel. We hope to have the opportunity to restore your confidence in our services and resolve any outstanding issues to your complete satisfaction.
