HFDReviews of gohfd.com

When the loan was set up, payment was to be automatic on the 3rd of each month from my checking account and planned to be paid in full within one year. This went well for several months. As of the last five or six payments, when I checked my account to verify payment it showed payment late or rejected and I would have to call and get it revised to pay. I was down to the next to last payment today and again the same thing. I called and they said that they implemented a $2.00 charge to use a debit card as of last month. I was never notified that a charge would be accessed for use of debit card. Therefore, I just paid the full balance today rather than wait for final payment next month. I am very disappointed in the quality of service for this company in the past several months.

The agent was a bit different than all the other people I've ever talked to before he seemed a bit rough and smug and for the first time I regret ever getting an account with hfd and I can't wait to get it paid off so I don't ever have to deal with hfd or anymore of their representatives

I have had a very frustrating experience with Healthcare Finance Direct (HFD). After my provider realized that the amount that should have been financed was lower, it felt like HFD was trying to keep the interest and the payments I had already made instead of applying them to the correct financed amount. My account was also financed before the dental work was even completed, which made the situation even more confusing and unfair. I sent multiple emails about the issue, but they were repeatedly ignored and never properly addressed. I felt like I was being thrown to the wolves and left to deal with the consequences on my own. My dental provider issued a refund of $2,681.00 to HFD. During a recorded phone call, an HFD representative acknowledged that they could see there was a problem with my account. However, my financed balance was not properly adjusted after the refund was received. I was told that a supervisor would call me back to resolve the issue, but no one ever did. As a customer, I expected better communication and follow-through. I have spent a significant amount of time trying to get this corrected, yet the issue remains unresolved. I believe customers deserve accurate account balances, timely adjustments when refunds are received, and responsive customer service. I hope HFD reviews my account, corrects the balance, and improves its customer service so other customers do not experience the same problems.

I don’t agree with the late fees. I’ve been one day late TWICE on my account due to my direct deposit… ONE DAY and they add $20 to the balance… ONE day late not one week, one month, but one day. I have three more payments on my daughters braces after this im going to make sure I don’t deal with this finance company. ONE day late while my account is great on payments.

This was my experience with this finance company. I contacted them immediately because the interest rate was extremely high, and the dentist had not done any work yet. I told them I wanted to cancel. They told me I could not cancel, which was not true. They also told me the interest rate was high because they “don’t run credit.” I checked my TransUnion report, and they did run my credit. They told me they were located in Southlake, Texas. They are not in Southlake. I’m not calling it a scam, but I am saying they gave me false information more than once. Before any dental work was done and before I received any contract documents, I asked to cancel and was told I couldn’t. That was false, and it put me at a disadvantage as a customer. Now you can contact the OCC of Texas because all finance companies are regulated by them if you live in Texas and they stated that they are in Texas