Reply from Kick HealthJul 17, 2025
Hi Julie - We’re truly sorry to hear that you’re unhappy with your experience, and we take your concerns seriously. That said, we want to clarify a few important points and correct some misunderstandings:
Definitely not a Scam - We are a fully licensed and regulated telemedicine platform. All medications are prescribed by board-certified physicians based on your medical history and symptoms, and filled by licensed U.S. pharmacies. Suggesting this is a “scam” undermines the legitimacy of the tens of thousands of patients who have safely and successfully used our service. Transparency and patient safety are at the core of what we do.
Before any prescription is issued, patients complete a detailed medical intake form that specifically asks about health conditions, contraindications, and current medications. If important health information is left out—as occurred here—we cannot account for it in our prescribing decision. Our process depends on accurate disclosure by patients to ensure safety and effectiveness.
Physician Review - While you may not have had a live video call, that doesn’t mean a doctor wasn’t involved. Our platform uses asynchronous telemedicine, meaning a licensed physician reviews each intake thoroughly before deciding if treatment is appropriate. This model is widely used in digital healthcare and is fully compliant with medical regulations. In fact, the vast majority of our patients prefer this model because it’s convenient, efficient, and discreet.
Treatment Instructions and Expectations: You reported dry mouth after trying one of the recommended medications a single time, then discontinued it. Many medications take a few days of consistent use to gauge effectiveness, and side effects often lessen with time. Our team provided clear guidance encouraging continued use and offered alternatives if problems persisted. Unfortunately, you chose not to follow those directions, which makes it difficult to assess or adjust your treatment.
We are always here to help our patients succeed with their treatment plans and offer support every step of the way. If you’re willing to re-engage with our care team and provide the necessary information, we’d be happy to reassess and work toward a better solution tailored to your needs.
