GoodBuy GearReviews of goodbuygear.com

This site is fantastic. There was slight damage done by them in the packing of the shipment but they responded immediately and bought replacement parts to fix it. Could not be happier with how they handled it.

What a disaster the process has been working with goodbuy gear. I sent an unopened baby item to sell. The product quickly sold and I earned $200 in site credit. I used it to buy a "mini crib mattress", but the listing on their site was incorrect and the mattress ended up being a full size mattress once I opened the compressed packaging. Fail. I've yet to find a way to speak to a human, but Fin their AI assistant is easily the worst I've ever communicated with. Finally they refunded me the money from the mattress but now the credit has yet to be sent to me (2 weeks later) so I can attempt to get another item I need for our kiddo. So I'm again communicating with Fin, who continues to tell me to email connect @goodbuygear.com for help ... which is the exact email address FOR FIN which we are communicating on. What a complete joke. I will never, ever sell on Goodbuy Gear again. And having now purchased a handful of items here prior to this situation, they've lost me as a customer after this credit has been used. The only reason I'm giving two stars here is because I did... finally... get a refund for the mattress without having to send it back. Since there's no real way to pack up a 3x4' mattress without an existing box.

Shipping was super fast. Product arrived as expected. Actually came in original packaging and looked completely unused.

The wagon I bought came with missing parts. So disappointing . I emailed customer service let’s see

Good buys!!

Quick delivery and the quality of the baby bouncer was excellent. I would recommend this company for quality baby products at very reasonable prices.

Great quality items, barely used if anything! So glad I was able to get these for my son!

Do not purchase from these people. I have honestly had the worst experience. I purchased opened box items. The items were purchased and within 3 hours of purchase II got a sale notification on the items I'd just bought. So I reached out and asked if they would honor the discount. I was told they wouldn't as the item I selected was from a third party seller. Super suspicious considering everything they say they test and mark as meeting strict quality control checks. When I pushed back and said that I didn't actually select the seller, it auto selected for me based on the color I selected, I was basically given the store policy again. I even sent them the auto select which was applying to everything on their sites. But they said I had still selected the seller. If you built your website to auto select and then you added me to your auto sale notifications within a couple of hours of purchase, I'm sorry but you should honor the discount. So I eventually left it. When everything arrived, I discovered I had double of the car seat adaptors. One set came with the stroller, the other I purchased due to it not being listed on description. So I contacted them, and their AI agent said no problem submit for return. I get an email this morning from them that I ca't return the extra adaptor...what exactly would you like me to do with the extra adaptors? Then I was told I could have purchased their protection for $45 to return the adaptors for $43 dollars...make this make sense. And they claim it was the seller I again selected, had it in the description...to which I was like, the seller you auto selected for me and supposedly didn't go on sale like all the rest, but the same seller you couldn't point to during my last inquiry. Did I save money yes, but customer service is horrid and now I get to throw away $43 dollars of equipment I don't need. It's gross, especially considering the total order was well over $1,600.