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Based on 4,044 reviews
GoodRx4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
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GoodRx (goodrx.com) has 4,044 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
4,044 approved reviews, newest moderated first
Harris B.
twice I've spent the time to take goodrx coupons to a pharmacy that's supposed to accept them and both times the pharmacist said the coupons "didn't go through" so I had to pay full price, which was probably more than if I had compared pharmacy prices without goodrx
Reply from GoodRxJan 4, 2021
Hi Harris! We're sorry to hear about the issue you've experienced at the pharmacies. Please give us a call at 888-799-2553, and we'd be happy to investigate immediately.
David
WOW! I did not believe it, but ordered some ED pills from heydoctor (via goodrx). The price seemed too good to be true, so I had LOW expectations, but after trying 1 pill and feeling the effects in 20min,I have now found my new supplier! FAST shipper and GREAT prices!
Reply from GoodRxJan 25, 2021
So happy to hear about your savings, David! Glad we were able to help.
Sandy
I was paying $27 for one of my scripts. I signed up for good rx and paid for gold membership. My script changed to 200 some dollars. Even the pharmacist at cvs told me not to use them. After he pulled everything up with my good rx gold membership everything was more expensive.
Reply from GoodRxDec 23, 2020
Hi Sandy! Because GoodRx compares prices at different pharmacies, there are sometimes lower prices with a GoodRx coupon. If you have a GoodRx Gold account, you are still able to use a GoodRx coupon if you find that it offers a better price for your prescription at a pharmacy in your area. We apologize for any confusion or inconvenience this has caused you. If you need assistance with cancelling your account, feel free to give us a call at 1-855-487-0694.
Mark B.
GoodRx is not as good as its press. GoodRx Gold is even worse. The app doesn't allow the user to choose a specific drug manufacturer. What they aren't telling the public is that the price quoted in the app isn't always the price paid at the pharmacy by using GoodRx. I believe that this is due to the contracts that they have with specific drug manufacturers. If the pharmacy I use doesn't carry the quoted GoodRx manufacturer, I don't get the best price as quoted in the app. Because that price is for a specific manufacturer. In my case, I paid less at Costco without GoodRx than I would have paid if I used GoodRx. And, in this case, the GoodRx Gold price was even higher than the GoodRx price. How does that work? You pay a monthly fee for GoodRx Gold, and I still have to pay more for an Rx with GoodRx? Really? GoodRx, et. al., should offer full disclosure to users of the actual services provided. And when contacting the toll free number, the response was basically, "Too bad, so sad. There isn't anything we can do about it." My experience has left me with a sense of false advertising on the part of GoodRx. Sign me, A dissatisfied customer, no longer a Gold subscriber, and no longer a user of their apps.
Reply from GoodRxDec 22, 2020
Hi Mark! We're sorry to hear about the inconvenience that you have experienced. At this time, we only have pricing and coupon data for the pharmacies we list. Unfortunately, we do not have access to an individual pharmacy's stock and are unaware when a pharmacy might be out of stock or carry the products of a particular manufacturer. We recommend reaching out to them directly! We do see that you have canceled your GoodRx Gold account, and no charges went through! Feel free to give us a call at 888-799-2553 if you have any further questions.
Connie S.
Tried to use GoodRx Gold at Walgreens and it was rejected. Don't want to pay $$$ to have it denied. Reconsidering this decision. Called customer service and they said Walgreens doesn't honor it. My DAUGHTER used her regular GoodRx and that worked.
Reply from GoodRxDec 18, 2020
Hi Connie! Unfortunately, at this time, Walgreens is not a participating pharmacy with GoodRx Gold. If you decide to return to GoodRx Gold in the future, you can always check our list of currently participating pharmacies prior to signup here: gold.goodrx.com/directory We are so sorry for any confusion or inconvenience this has caused you!
Lora
I have GoodRx Gold for my family and love it! I save a lot of money every month and it’s well worth $9.95 a month for the family plan! I recommend it to everyone!!
Rodney R.
Coupon pricing not correct I dropped off a prescription with a Good Rx Coupon for $32.95, when prescription was picked up (3 days later) today,I was charged $58.85. The excuse used was that the med had to be ordered and it was a different vendor. The scripts for this med on Good RX wed site average $40. Today's price is $44.40 from the same vendor at the same store.
Reply from GoodRxDec 17, 2020
Hi Rodney! We apologize for the difficulties you have had at the pharmacy. We would love to investigate this further - will you please give our Advocacy Team a call at 1-888-799-2553? Our hours are Monday-Sunday, between 8AM and 7PM CT.
ed W.
i tried good rx for the first time and wonder is the prices on the coupons just estimates for the meds . i got one pill 90 days GOOD RX showed price on coupon at 16.19 and walgreens charged me 33.09 calling it the estimated price which is it the price on the RX coupon or the store's estimate . i guess i don't understand how it works . please explain someone
Reply from GoodRxDec 14, 2020
Hi Ed! We are so sorry for the trouble you experienced at Walgreens, and we would love to investigate further. Please give our Advocacy Team a call at 1-888-799-2553. Our hours are Monday-Sunday, between 8AM and 7PM CT.
