GOO GOO HairReviews of googoohair.com

Reply from GOO GOO HairSep 1, 2026

Dear Julie, Thank you so much for the glowing 5-star review! We are absolutely thrilled to hear that you and your clients are loving the Butterfly Wefts! Switching hair brands is a big step, so knowing that the quality and fast delivery met your expectations means the world to us. We truly appreciate your support and trust in our products. If you ever need assistance with future orders or color matching for your clients, we're always here to help!

Reply from GOO GOO HairSep 1, 2026

Dear Melanie, Thank you for your feedback, and we are sorry for any confusion regarding your order! To help clarify, our Genius Tape Wefts come in different widths and piece-count options (including single-piece and 2-piece sets for both 31" and 10" widths) to allow for custom placement. It looks like a 10" width 2-piece set option was selected during checkout for your order. We completely understand that this wasn't the layout you were expecting, and we want to make sure you get what you need! As long as the hair is unopened and in its original packaging, we are more than happy to help you exchange it for the correct option. Our customer support team has already sent an email to assist you with the quick exchange process. Please kindly check your inbox (and spam/junk folder, just in case). We look forward to helping you get your perfect set!

Reply from GOO GOO HairSep 1, 2026

Dear Elisabeth, Thank you so much for taking the time to share your 5-star review! We are so happy to hear that your extensions blend seamlessly with your natural hair and take heat styling so well! Achieving that perfect, soft curl makes all the difference, and we're thrilled that our hair is delivering the quality and versatility you deserve. Thank you for choosing us, and please don't hesitate to reach out if you ever need anything!

Reply from GOO GOO HairSep 1, 2026

Dear Brittni, Thank you for bringing your experience to our attention. We are deeply sorry for the frustration this has caused, especially given your long history of wearing extensions. Because 100% human hair extensions do not receive natural oils from the scalp, they are extremely sensitive to certain ingredients after their very first wash. To maintain their softness and prevent dryness, it is essential to use a strictly Sulfate-Free hydrating shampoo followed by a deep conditioner, as traditional sulfate shampoos can strip the hair's moisture immediately and cause severe dryness or friction against the neck. Your satisfaction is very important to us, and we want to make things right for you immediately. Since Trustpilot does not show order details, could you please contact us at [email protected] with your order number? Our support team is ready to review your order and provide you with a prompt solution. We look forward to hearing from you!

Reply from GOO GOO HairSep 1, 2026

Dear Mogan, We are truly sorry for the frustration you’ve experienced regarding your order, especially during such an important time as your engagement. This is far from the level of service we aim to provide. To clarify, orders placed via TikTok Shop are managed through TikTok’s platform, which automatically locks chat windows after a certain period. TikTok's support team did attempt to reach out via email, but our messages bounced back due to a full inbox. Regardless of where you purchased, we want to make this right for you immediately! Please kindly free up space in your inbox and email your order details directly to our team at [email protected]. Once we receive your message, our team will step in directly to ensure your issue is reviewed and resolved promptly. We deeply apologize for the communication breakdown. Please note that we have tried contacting you multiple times, but each of our attempts was bounced back because your mailbox was full. We look forward to getting this sorted out for you as soon as you reach out!

Reply from GOO GOO HairSep 1, 2026

Dear Tina, Thank you for your feedback. We are sincerely sorry for the frustration you’ve experienced. Because 100% human hair extensions do not receive natural oils from the scalp, they can occasionally react with certain product ingredients or buildup (such as heavy sulfates, proteins, or waxes), which can cause the hair to feel coated, dry, or waxy after washing. That said, we hear your concerns loud and clear, and we want to ensure you feel properly supported. According to our latest records, our team member has directly re-evaluated your case and sent an updated solution to your email to help resolve this for you. Please kindly check your inbox (and spam/junk folder) for our latest message so we can work together toward a satisfactory resolution.

Reply from GOO GOO HairAug 24, 2026

Dear Customer, Thank you so much for taking the time to share such an exceptionally thorough, insightful, and realistic 5-star review! We couldn't agree more with your perspective on hair care—you hit the nail right on the head! Hair extensions are a true beauty investment, and like any real hair product, maintaining their softness, shine, and longevity requires dedicated love and proper high-maintenance routines. We are absolutely thrilled to hear that our extensions have been your go-to budget-friendly choice and served you so well for a full year before needing a replacement! Knowing that they blend seamlessly, style effortlessly, and bring you so many compliments whenever you wear them means the world to our entire team. Your honest advice on shedding, frizz prevention, and proper maintenance will be immensely helpful to other hair lovers in our community who are looking for high-quality, accessible extensions. Thank you once again for your loyalty, expert insights, and for being such a valued part of the GOO GOO Hair family. We can’t wait to welcome you back whenever you're ready for your next stunning set!

Reply from GOO GOO HairAug 24, 2026

Dear Allana, Thank you so much for taking the time to leave us this wonderful 5-star review! We are so glad to hear that you experienced lightning-fast shipping and that you’re loving both the hair colors and the quality of your new extensions! Delivering beautiful hair quickly and hassle-free is always our top priority. Thank you for choosing GOO GOO Hair, and we can’t wait to serve you again soon!