Petplan Pet InsuranceReviews of gopetplan.com

My dog is 7 years old and I've had Petplan cover since 2019. Now I come to claim for surgery to crucia ligament I have to pay first £110 myself and the policy limit of £4000 is £1400 short of what needed from two vet quotes. Totally inadequate level of cover for relatively standard injury. I feel conned as I was led to believe good level of cover.

What’s happened to Petplan? Call centre has changed, Claims are taking over a month to be resolved and even when they are the claims team are saying that information is required when it’s been submitted. No longer the helpful and efficient insurer they once were and I expect better from the leading and most expensive provider. So fed up I’m thinking of leaving them all together and all of my dogs have been insured with them over the years!

They have really gone down hill over the years. My premium has increased by over 440% in about 10 years, with no increase in cover, and no claims on the policy. I complained and they offered a 10% decrease for a single year. They say costs have increased, but then that's funny how my premium has increased the exact same amount every year. I also note their operating profits are up 53% last year. Avoid them honestly, they trade on their previous reputation as being market leading, but they really aren't any more

Have been with pet plan for 7 years. This year my renewal has gone up by 48%! I've never made a claim. The reason for this, increased costs and a new address last year. Asked them to reduce and they refused. They just lost a good customer. Sainsbury Bank, exactly the same cover and £1000 per year less - SHOP AROUND!

Wish I could give less stars. Paid over £800 over the last two years with pet plan for my cats policy. They have rejected my claim again, after taking two months to review it. They want to find every small loop hole they can to not pay out for your pet and do not care about you or your pets health, just their money. Just start a savings pot for your pet rather than pay into their pockets. this company is a disgrace

I had a continuous covered for life policy, following expensive surgery, my cover limit was exceeded in the early part of year 10, but I continued to pay the premiums with no benefit for the remainder of the policy year to retain the cover for life. Our vet requires 24 hours notice for repeat prescriptions and I requested medication costing £300 the day before my policy renewal but did collect and pay for it until the actual day that my policy renewed. Clearly this was the point of sale and should have been covered by Petplan but they declined the claim. Veterinary medicine is a controlled substance and the law is very clear that it remains under the control of the vet until I have payed. There is no dispute as to the date I purchased the items. As experienced by many other reviewers, Petplan Customer Service is non-existent, they ignore emails and allege that the Claims Team can't be spoken to direct, only via internal communication from the agents (who indeed seldom sound UK based). They refuse to escalate complaints to a Manager, as would be possible with most companies. I have tried several times over many months to get the issue resolved without any response beyond automated emails and broken promises to return my calls, which they never do. Petplan have been using the same marketing slogan 'We pay 97% of claims' for decades, Trading Standards should review whether that remains accurate - I doubt it! Since they are no longer providing the service that I am paying for I am going to cancel my policy, even though my dog is too old to insure elsewhere. I'm not throwing good money after bad. This company is trading on past glory. Historically they were very good 20+ years ago but their service has declined badly. Don't give them your undivided loyalty, I wish I hadn't. There is definitely better cover, at lower prices elsewhere, as I discovered with my new puppy.

Disgusted that my premium has gone up £22 a month. Pet plan claim that they don't put up premiums for claims utter rubbish.

If you take out insurance with pet plan, every single year your insurance will increase by £10 a month, I have been with them 4 years and originally had £7000 of cover for my dog for £52, over time it increased to eventually £92 I then had to lower my cover to £4000 as I was worried over providers wouldn’t cover pre existing conditions so I didn’t wish it change ( that’s how you get trapped with one insurer, I have only claimed once for my dog) This year it is once again being increase back up to £62, I replicated a quote for the same animal, same age living at the same address and it came back £30 cheaper then what they are trying to now charge me, they should be looking after existing customers, not increasing their premiums by 100s each year. I raised this and they didn’t really have answers.