Petplan Pet InsuranceReviews of gopetplan.com

Do Not use this pet plan. I was with them for years and thought I had the best plan a life plan covered for death. Not only vets do not use this company as they take ages to pay out, but your not covered even for death of a pet. disgusting company

Pet Plan is an Absolute SCAM. You’re premium goes up every year excessively in jumps like £15 to £20. Started off at £35 and eight years later is £105 . They cover absolutely nothing . The £780 dental work was considered cosmetic and not covered . I have stopped the insurance now as the first time I make a claim because my dog got sick, nothing was covered because I had to pay 20% excess deductible which was the cost of the visit and so Pet Plan wiggled their way out of paying anything. I paid and they didn’t . I cannot for the life of me understand why I have been paying thousands of pounds over the years and nothing nothing nothing was ever covered under their terms . Pet Plan are a scum insurance . Put your money in a bank account for your pet and pay for things this way . Note I was paying £105 per month for a £4000 coverage Do you know that a simple scan and test was priced at £8000 so even if you have pet insurance your £4000 doesn’t even get you a test result let alone any treatment . And your excess on a £4000 claim will be £800 . So the actual coverage is only £3200. Meanwhile in four years you could have £5000 in your pets bank account and in 8 years over £10,000 saved for treatment . I massively regret paying into Pet Plan all these years . They only care about making money and not you pet.

I submitted an online insurance claim for recent treatment for my dog. Although they had apparently emailed my vets the vets had no correspondence from them. I have tried to contact Pet Plan to let them know that I suspect they have used the wrong email but they have not replied! Im desperate for the money back and am at a loss on how to contact them to get this resolved.

I paid £30 - £40 per month for 5 years for pet insurance for rabbits and I wish I had just put it in a savings account as my rabbit developed a skin condition in 2021 and I visited the vet 4 separate occasions for treatment and Petplan found every reason to charge me an excess each time. If you use this company make sure you really understand the policy and what wording your vet or you use for each claim. A waste of nearly £3k :-( I wont make the mistake again.

Unfortunately I have to agree with other reviewers here. I thought PetPlan/Fetch was AMAZING for the first 3 years, I had never had a pup before and was so thrilled how comprehensive their coverage was when we found out when she was 2 that she had knee issues that needed surgery, PT etc. But SURPRISE! with no advance warning, no apology, and barely even any notice, they have SIGNIFICANTLY downgraded our plan. After multiple questions to understand and speaking to a "supervisor" who clearly has no power, it was explained to me that we had spent too much for how much we had paid in premiums(we have only had her 3 years!). Doesn't this defeat the point of health insurance where we all pool resources to helps the ones who need it? It doesn't matter that she is an otherwise young and healthy pup, or that the issues have significantly improved. We didn't even get close to spending our maximum. There was no warning that we shouldn't USE the pet insurance or it would be downgraded for the rest of her life! I'm so disappointed. BEWARE if you use this insurance that you can lose the coverage you originally signed up for, with no appeal process, no points for better health next year etc. I recommended Fetch to so many friends, but no more: I will be telling everyone who doesn't have insurance to look at Trupanion- you may pay more up front but at least they don't bait and switch you when you need them.

I find as my dog is getting older they have consistently increased my rates 30% every year. They also hike rates more when the portfolio changes hands. I think they have been bought and sold at least 3 times since I have been a client. I am now paying $240 per month which is outrageous. Definitely will not be using them for our new puppy.

Don't be a dodo. Find a better company. This is the 2nd time I've left this review because apparently the last one was removed. Since Dodos hostile takeover of petplan, this company is absolutely awful. Premiums go up $100's every year and all you'll get is a "you don't have to do anything! Coverage will continue as normal" email. If you call and get access to your plan policy, it will list things EXTREMELY CLEARLY that are covered..yet they will deny the claim. They utilize the same plans for every person who purchases that policy. Seems fine right? It's not. Vet laws change from state to state. I live in NY (hopefully you don't), and living here, vets have a very specific scope of practice. They treat. Just like you would see a doctor. If your pet needs behavior therapy or canine rehab, etc., you will need to see that specific certified specialist within this state. The way dodo writes their policies is that even though you have coverage for behavioral training or canine rehab therapy, THEY ARE ONLY COVERED IF PERFORMED BY A LICENSED VET. Vets must be separately certified through additional courses, therefore, legally, my vet is unable to provide behavioral therapy. It's literally the law. So unless you live in a tiny little town where there's 1 vet for 50 miles who got certified in everything, petplan will just deny your claim. WHY ARE THEY ABLE TO DO THIS? I'll tell you why. Any claim you've ever had with them will not be covered if you switch to a different company. They know that and will not hesitate to tell you that. So if your pet is on a medication, when you switch insurance providers, they will not cover that medication as it is "pre-existing." Dodo is using this information to strong-arm their customers into paying increased rates for Sh!tty service. And petplan used to be amazing too...

We have been a customer of Petplan for many years. Unfortunately we have had to make a number of claims over the last few years, particularly for one of our cats. Petplan have been consistently quick and efficient in settling the claims and always with reasons and clear explanations for their decisions. Sadly we have just lost this cat and they offered their condolences, paid the claim and instigated cancellation of the policy. Whilst not the cheapest, they are worth every penny.