Reply from GoPureJun 11, 2026
Hi Julie,
We appreciate you taking the time to share your feedback. We’re very sorry to hear about the breakouts you experienced while using the product. We understand how frustrating that can be.
We’d also like to address a couple of points you mentioned. While our products contain a variety of ingredients that each serve a specific purpose for product safety, stability, and performance, we intentionally formulate with clean, carefully selected ingredients and strive to avoid many commonly questioned ingredients in skincare. Ingredient names can sometimes appear complex or unfamiliar, but every ingredient is listed transparently and chosen to meet our quality and safety standards.
We’d also like to clarify that GOPURE products are not sold through SHEIN, so we cannot verify the authenticity, quality, or origin of any items listed there. To ensure you receive genuine GOPURE products and are covered by our policies, we recommend purchasing only through our official channels and authorized retailers.
Although we understand you were able to obtain a partial refund through Amazon, we would still like the opportunity to review your experience and see how we can assist further. Please reach out to our support team at [email protected], and we’ll be happy to look into your case and discuss available options.
We apologize again for your experience and hope to have the chance to make things right.
We look forward to hearing from you. Thank you.
Best Regards,
GOPURE