Reply from GorkematsalMay 11, 2024
Hello, thank you for leaving a feedback to us, all of them is very valuable for us to improve our customer services.
We would like to make some issues clear to not cause misunderstanding, firstly, you had rhinoplasty surgery with us and there was either no functional or physical problem. You mentioned that you wanted to have your original nose back, we said its up to despite the result of simulation has been achieved by surgery and the operation is so successful. You kept requesting and we approved. When you come here, one of your relative -because of the personal data security we do not want to mention the name or who was the person- called us and demanding to not perform any surgery with valid reasons. We listened and we did not perform, however, you became so mean and without even paying the extra services (accommodation and transfer), you left the country with threats. All these claims can be supported by evidences. Moreover, you requested refund to delete your comments, which is very upsetting because we are always behind of our work, as you said, if there is a functional problem, we have revision policies. We are inviting all of our patients to share their genuine experience to not spread wrong informations about us.