GothamSteelReviews of gothamsteel.com

I bought a Gotham steel Dutch oven from Amazon. The shipping took two weeks longer than was was expected. When I received it it was the wrong color Amazon approved my return immediately no problem. So I decided to go to their direct website because it was cheaper and I figured ordering straight from the company I might get the correct product. Delivery once again got pushed back. And again the wrong color showed up. I got a hold of the customer service, they talked in circles just verifying the color that I had originally ordered. I told them I just want to return it and that was it I will pay the return shipping. No solution was given no instructions nothing on how to return it. Then I got an email to rate the resolution. Obviously I rated it low I sent another email asking to please send me the return label and instructions. They replied to have patients there still working on it. Another email came to write them. It has now been a week and I have no resolution at hand and they will not respond back to my emails. They even tried to Gaslight me by telling me they didn't make what I ordered in the color which it is clearly a different color than I ordered.

I ordered a cookware set, and quickly (within an hour) cancelled the order. Two weeks later they charge my card $49.99 so I went to there site and cancelled it again! also added** i do not authorize you to charge my debit card. The very next morning I called customer service (had to search for there number) the representative was immediately passive aggressive and apathetic sounding . I explained everything and all he could say is it already shipped and I just have to refuse the package and wait for a refund after they get their items back. He also insisted there was no cancellation even after I offered to send screenshots of the cancellation and emails! I was upset and defeated, I started to say “okay i will refuse the package” and he hung up on me!!! Long story short I had to call my bank to resolve the issue, gothom ended up putting the money back on my account with no explanation even though he insisted they had already shipped! lies and rude folks! 0 stars *** I learned there have been thousands of complaints after researching Gotham steel and their customer service. Do the research yourself! HORRIBLE COMPANY. SCAMS LIES, AND PREDATORY TACTICS. L-

We use the pasta pot with built-in strainer in the lid. After using it 3 to 4 times a week, it has been a huge time saver and easy function for the whole process, including cleaning. After a few months we found a miniscule chip in the pot paint. We reached out to Gotham Steel with this information, and they honored their warranty by sending us a free replacement. All our pasta goes through this pot, and we are sold on Gotham Steel because they kept their word.

My daughter bought this, it’s a JOKE! The commercial says it will last ten years, it doesn’t last ten weeks 🤷Dont waste your money they a LYING! This stuff is nothing but junk!

Within 1 year the finish began to flake off the pans. After 2 years the nonstick is worthless. After a lot of back and forth with Gotham, they said they will not stand behind them. They are complete Chinese junk! Buyer beware!

Cheap junk. Pans scratch easily. Cheap Chinese junk that is not worth the money advertised. Better off going to Macy's or JCPenny. At least you can see the product before you buy it!!!

Expensive rubbish pans. Bought small and medium frying pan and since day 1 everything sticks. It's like a magical pan for doing the opposite to what it should. Loads of reviews of how bad they are and wish I had done some checking before buying this overpriced rubbish.

I bought a set of the gold colored pans with the bakeware about 3 years ago. It was advertised to be scratch proof with metals beating inside the large square pan, it was also advertised with a 10 year guarantee. My husband used a knife to cut a roast in said large square pan about 3 months after I got them, big scratches. The skillets I have had to use butter or coconut oil to cook eggs in and still if I scramble the eggs and then try cooking them, even with butter they have a tendency to stick. Then just last week I managed to boil some hummingbird nectar, and ruined my small pot. My cake pans have also become scratched. I love the color, and I love the idea, but am disappointed that they don't quite live up to the hype. Hopefully you can send me replacements that will be better. I DO love the knives. I got those I think last year, had them on the shelf for quite a while before I took them out of their package and actually started to use them.