Reply from Government AuctionMay 15, 2025
RESPONSE: We are sorry this customer continues to go down this path and if she was honest from the beginning we would have resolved but when someone just blatantly makes things up, we have no other choice but to disagree in order to keep the record proper.
This client previously complained to BBB (Better Business Bureau) where we have an "A+ Rating) - the situation was fully investigated by BBB and with us - and there was no finding of any sort of mis-deeds or fraud (as this client continues to claim).
As previously submitted to BBB - with many backup notes, emails, etc. - here are the facts.
1. The merchant service company, (who she filed initial complaint with) after they reviewed the file already decided in OUR FAVOR and money was returned back to us. She didn't like the outcome, so she now goes to the BBB and TrustPilot by making up claims that never existed in the hopes of trying to intimidate us.
2. She makes claims---"misrepresentation" and quotes "California consumer protection" and that she will take "legal action" but where is the backup to support her claims, there isn't any because she doesn't have it - it does not exist.
3. We submitted to the BBB all the backup to counter her claim to include,
The DocuSign contract she signed 2/13/24, (there are no less then 3 disclaimers as to the terms and conditions that she agreed to) over a year ago.
We then attached a minimum of 7 email correspondences to/from her that include all of our efforts to assist this client. Nowhere in the 14-month period we were trying to assist her, did she ever once have an issue.
a. 2/13/24 her sending us a “Thumbs Up” Emoji.
b. 5/26/24 her asking for password so she can log in and make payment on her land lot. She is manually going into our payment portal and making payment---we are not charging her account (as she claims).
c. 1/21/25 her responding, “Thank you for the clarification”
d. 1/23/25 Her requesting approval for “Installation of Two 120 sq. ft. Sheds” and we as the deeded owner - we approved her request.
e. 1/23/25 Her “Thanking is for our prompt response and approval” of her non-standard request.
f. 3/18/25 A 2nd Request for Approval to Obtain a Building Permit - of which we approved for her on 3/19/25.
g. 3/21/25 Our confirmation back top her that we have terminated her land contract per her request, and she has no further obligations. We did wish her "Good Luck in the future" after cancellation which is what we say to all our customers/
Our file also documents 3 phone call conversations all answering questions and helping her facilitate development of this land in a period for over a year. Then all of a sudden 14 months later she wants to make bogus claims against our company.
The above clearly documents her active involvement and detailed approach to try to develop this property she had under contract, her confirmation and approval of our support every step of the way and us providing 3 approvals per her requests for, “Installation of Two 120 square feet sheds, Obtaining of Building Permit and then Cancelling of her contract and obligation”.
>>After all of this on 3/21/25 and over a 1-year period she begins to make stuff up to try to claw back a refund going back to 14 months ago. This is just not right and fraudulent on her part.
*There is no issue with “Quality of Goods” and her attempt to develop the property and us providing her approvals from her 2 request supports us.
*Lastly, we provided her actual photos, plat maps, GPS coordinates for her diligence and everything else she asked for PRIOR to finalizing anything and prior to DocuSign.
The above are the facts, and we have more backup if required.
Thank you - the Customer Service Team
