GoVisa Lawyer (Pemberton Law, PLLC)Reviews of govisalawyer.com

Reply from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Shanaaz, Thank you for your kind words! We’re thrilled to hear you received great service and timely responses without any delays. Your recommendation means a lot to us, and we’re glad we could provide the level of service you expected. We're here whenever you need us! Warm regards, GoVisa Lawyer Team

Reply from GoVisa Lawyer (Pemberton Law, PLLC)Dec 19, 2024

Hi Mykola, Thank you for sharing your experience. While we respect your right to express your opinion, it's important to address your characterization of our firm as a 'scam' and provide some actual facts about your interaction with our firm: A scam involves deception or fraud. Our firm: - Is a legitimate, registered law firm providing immigration legal services - Is transparent about being a private law firm - Clearly presents all terms and conditions before reaching the payment step - Requires explicit confirmation that clients understand our service agreement before making any payment - Delivers the contracted legal services as promised - Maintains transparent refund policies - Processes refunds according to agreed-upon terms In your specific case: You voluntarily completed our purchase process, which included: - Reading and accepting our terms and conditions before submitting any payment to us - Confirming your understanding of the service agreement before submitting any payment to us - Receiving payment confirmation and a copy of the client agreement immediately after submitting the payment Our detailed records continue to show: - We sent you confirmation that our legal team would review your case - We provided you with a professional case review as promised - You requested a refund only after receiving our legal review, citing disagreement with the terms you had previously accepted. As per our refund policy: - We provided the 50% refund promptly upon your request - This policy exists because legal work is performed during case reviews - Our team invested their expertise and time in reviewing your specific situation We understand you may have later realized you didn't need our services and might have enjoyed a complimentary legal review of your application, but this doesn't make us fraudulent. We are transparent about being a private law firm, distinct from government websites and legal expertise and professional time have value. We delivered exactly what we promised, and when you decided to discontinue services, we honored our refund policy as agreed. We encourage everyone to carefully review our terms before purchasing our services. We are proud of our professional legal team and stand behind the quality of our work. While we regret when any client is dissatisfied, we maintain ethical business practices and transparent policies. Sincerely, GoVisa Lawyer Team Pemberton Law PLLC

Reply from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Adrian, Thank you for your feedback! We're pleased to hear that you experienced quick responses and precise details during your interaction with us. Providing efficient and accurate service is our priority, and it's great to know we met your expectations. Warm regards, GoVisa Lawyer Team

Reply from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Chancy, Thank you so much for your heartfelt feedback. We are delighted to hear about your positive experience with Pemberton Law PLLC throughout your visa application process at the US Consulate in Durban. It's incredibly rewarding to know that our professionalism, attention to detail, and clear communication made the process smooth and stress-free for you. We're particularly thrilled to hear about the exceptional customer care provided by out Legal assistant, Hayat Enan. Her kindness, patience, and dedication truly exemplify the values we strive for in our service. It's wonderful to know her efforts had such a positive impact on your experience. Your willingness to recommend our services means a great deal to us. If you or anyone you know needs further assistance, please don't hesitate to reach out. Wishing you all the best in your endeavors with HOPE International. Warm regards, GoVisa Lawyer Team

Reply from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Joel, Thank you for sharing your experience! We're thrilled to have been able to assist you in such a time-sensitive situation. Knowing that we could process and approve your ESTA application in under two hours and provide prompt communication is immensely rewarding for us. We're delighted to have alleviated your stress and ensured you were ready for your flight. Your 10/10 service rating means a lot to our team. Warm regards, GoVisa Lawyer Team

Reply from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Kristin, Thank you for sharing your experience! We're pleased to hear that you received prompt and effective assistance throughout the entire process. It's great to know that, even when technical issues arose, our professional team was there to reassure and guide you every step of the way. Your happiness with our service is our ultimate goal. Warm regards, GoVisa Lawyer Team

Reply from GoVisa Lawyer (Pemberton Law, PLLC)Dec 20, 2024

Dear Giusi, Thank you for your kind words! We're delighted to hear that you had a wonderful experience with our experienced team. It's our pleasure to provide you with the best possible service. Warm regards, GoVisa Lawyer Team

Reply from GoVisa Lawyer (Pemberton Law, PLLC)Dec 10, 2024

Hi Jizelle, Waiting three days for a response is unacceptable, you are absolutely right about this. We are so sorry for experiencing this delay with our service. This isolated incident falls far below our service standards, which is why we immediately processed a full refund after speaking with you. We would also like to address your concern about our law firm taking advantage of desperate people who need a visa. We are here for people who actually need help with their application, who have complex backgrounds and require a legal overview of their case, as well as for people who simply want convenience. We've had customers who applied on their own, got their visa rejected and came back to purchase our services. Our core values stand for transparency and honesty. We make it as clear as humanly possible that we are a law firm specializing in immigration services. Our ads clearly mention we are a law firm, our brand (GoVisa Lawyer) includes the word "lawyer" to emphasize the same aspect. We provide on our website the link to the official government website for people who decide to apply on their own. Taking advantage of people is simply not what we do, helping people through the immigration process is. We're grateful for your feedback as it helps us improve. Your experience has led to additional measures in our communication protocols in an effort to prevent even such isolated incidents that cause so much frustration and anxiety. Once again, we apologize for the experience you had. We wish you a safe trip to the US. Sincerely, GoVisa Lawyer Team Pemberton Law PLLC