Reply from GoVisa Lawyer (Pemberton Law, PLLC)Feb 12, 2025
Hi Olivier,
We’re sorry to hear you feel disappointed, and we’d like to clarify the facts to ensure there’s no misunderstanding.
Our detailed records, in chronological order show:
1. You contacted us as you mentioned and asked about an interview within two months at the embassy in Mexico City.
2. We answered we cannot guarantee specific dates as they depend on the availability at the U.S. Embassy in Mexico. We can only monitor and attempt to secure an earlier interview date if one becomes available. At no point did any member of our team promise or state that it was possible to secure a U.S. visa interview at the U.S. Embassy in Mexico City within two months. We actually did the opposite and transparently communicated interview availability is not something we can control. You have all our communication so we encourage you to revisit it.
3. Following this reply you finished providing the requested information, agreed to our terms and conditions, signed a client agreement and purchased our service.
4. Based on all the information you provided after purchase, our team could provide you with a full legal review and analysis of your case and transparently reiterated on current wait times and the specific risks involved applying outside your home country.
5. Following our analysis you decided to discontinue our services and we honored our refund policy as agreed upon at the time of purchase, issuing you a 50% refund. Please note that while we understand your impatience in this situation, our records show we responded as per the terms and conditions you agreed with.
Therefore, your extremely concerning claim that we lied to steal your money is not supported by the facts. We are transparent about being a private law firm where legal expertise and professional time have value. Our guidance was provided based on our commitment to helping clients build the strongest possible case and ensure you had the most accurate information to make an informed decision. Our aim is always to provide clear, factual, and professional advice, and we regret that you feel otherwise.
We wish you success in your future travels.
Sincerely,
GoVisa Lawyer Team
Pemberton Law PLLC