Great
Based on 739 reviews
Govswift4.4Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Govswift is listed under Administration & Services.
Govswift (govswift.com) has 739 customer reviews on Folks Told, with an average rating of 4.4 out of 5.
739 approved reviews, newest moderated first
Venisse T.
Ulysses G was extremely helpful in answering my questions. She reviewed my account and took the time to explain the necessary items.
Reply from GovswiftSep 22, 2026
Thank you for your kind feedback! We are happy to hear that Ulysses G took the time to review your account, answer your questions, and explain what was needed. We will be sure to share your recognition with her. We appreciate you choosing our service.
Rick
Overall the process was easy to follow. The ability to correct errors was helpful, because I made one. It was time consuming but probably better than doing it in person. Now we have to make plans to go to Italy.
Reply from GovswiftSep 22, 2026
Thank you for sharing your experience! We are pleased to hear that you found the process easy to follow and that the ability to correct an error was helpful. While completing the application can take some time, we are glad the process worked well for you. Wishing you a wonderful trip to Italy!
Ray M.
Super easy & fast process made it an in & out experience not an all day long time consuming process at all! Thanks
Reply from GovswiftSep 22, 2026
Thank you for your wonderful review! We are glad to hear the process was quick, easy, and saved you time. We appreciate your kind words and are happy we could make the experience more convenient for you.
Emily
He was very kind and helpful.
Reply from GovswiftSep 18, 2026
Thank you for your kind review Emily! We’re so glad to hear that you found our team member kind and helpful. We strive to provide friendly and supportive service throughout the process. We truly appreciate your feedback!
Cheryl C.
I was confused in thinking this was the fee for online renewal for my passport and will now have to pay twice.
Reply from GovswiftSep 18, 2026
Thank you for sharing your feedback Cheryl. We’re sorry to hear you had confusion with the payment instructions. While our service fee can be paid by credit card online, the government passport fees are separate and must be paid directly to the government by check or money order. We strive to make these instructions as clear and straightforward as possible, and we appreciate your feedback as it helps us improve. If you have any remaining questions or need further assistance, reach out to our team, we're available to help.
David H.
Very friendly and fast responses. My issues were taken care of swiftly and I understood everything clearly.
Reply from GovswiftSep 18, 2026
We’re delighted to hear that you received friendly, prompt support and that your questions were resolved quickly. We strive to provide clear and helpful guidance throughout the process, and we’re glad everything was easy to understand. We truly appreciate your review David!
Amie L.
Totally misleading on purpose! This is predatory and should not be allowed. I was charged $150.95 for something that is totally free on the government's website. DO NOT fall for this. I want a full refund for something that is already free. When I do a google search and this site pops up, they try to look like the actual government site that is free. I don't need your company's help to fill out a free form. It is concerning because you give personal information on this form (which poses as the actual government form) and you think you are paying for the actual fee to get a passport. That will cost an additional $165 ($130 plus $35). It is disappointing that a company does this on purpose to take adavantage of people. Update: After talking with someone at GovSwift, they offered me 40% of my money back. I told them that was not going to cut it. They then offered me 70% off which I accepted. I am still out $45.
Reply from GovswiftSep 18, 2026
We’re unable to locate or verify an order based on the information provided in this review. We have reached out requesting additional details so we can properly review and assist. For clarity, we are a third-party application assistance service and are not affiliated with the government. This is disclosed throughout the website prior to checkout. Our service provides guided document preparation assistance and step by step support for customers completing passport related applications, while government fees are paid separately to the issuing agency. While some customers choose to complete the process on their own, others prefer added guidance and support to ensure everything is completed correctly the first time, especially when timing is important. Protecting our customers’ personal information is something we take very seriously. Information submitted through our service is handled in accordance with our privacy and security practices and is used only as necessary to provide the requested service. We would like the opportunity to review your case and assist you further. Please reach out to our support team at your earliest convenience so we can resolve this for you.
Nate O.
I am filing this complaint against GovSwift to request a full refund of $136.24, which was charged to me under deceptive circumstances.When attempting to renew my U.S. passport online, I was directed to GovSwift’s website. Their landing page, design, and layout are structured in a highly confusing and deceitful manner, closely mimicking an official government portal. Because of this lack of clear transparency, I genuinely believed I was using the official government website to renew my passport. GovSwift charged me $136.24, yet they provided no legitimate service, assistance, or value. They did not process a passport for me, and I ultimately had to complete my renewal on the actual official government website (travel.state.gov), which took me only 10 minutes. Charging this exorbitant fee for free government forms by utilizing misleading web design exploits consumers who are simply trying to navigate official government business. They took my money without providing any meaningful service. I am requesting a prompt, full refund of $136.24.
Reply from GovswiftSep 28, 2026
Our support team previously contacted you to provide clarification regarding the service and assist with your concerns. For clarity, our service is a third-party application assistance platform and is not affiliated with the government. This is disclosed clearly throughout the website prior to checkout. Our role is to provide guided support, completed forms, and resources to reduce errors that can cause delays, along with step-by-step instructions to help ensure applications are completed correctly. Government fees are separate and paid directly to the issuing agency. While some customers choose to complete the process on their own, others prefer added guidance and support. If you have any remaining questions or need further assistance, our team is available to help.
