Excellent
Based on 44 reviews
Waji4.7Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Waji is a self-guided program that combines structured reflection with guided eye movements to help people work through difficult experiences, trauma-related reactions, and recurring emotional patterns.Designed to be used at home and on your own time, Waji offers short, guided sessions without requiring you to retell every detail of what happened. You choose what to focus on, how deeply to go, and when to return to it.
Waji (gowaji.com) has 44 customer reviews on Folks Told, with an average rating of 4.7 out of 5.
44 approved reviews, newest moderated first
Lynne R.
I have tried regular therapy and never found it helpful. I wasn't sure how Waji would feel or if it would work but I tried it. I found it to be very calming, and it helps me connect with my feelings so I can process what is going on. I use it whenever I feel shutdown which is less often. I have fewer nightmares, which used to wake me up nightly with sweaty gross sheets. Big improvement and I was able to do this MYSELF. I really recommend Waji.
LB
I wasn't sure what to expect from this app, but as with all things mental health, you need to do your due diligence. That said, I'd been in therapy for years, primarily consisting of CBT (cognitive behavioral therapy), and felt as if I were going nowhere. After the start of the pandemic, I put myself on waiting lists for new therapy centers after I was nearly misdiagnosed with a severe personality disorder that has no cure and is really scary. After I got in with a therapist and center for individual and group therapy that's centered on DBT (dialectical behavioral therapy), they helped me to figure out that in ADDITION to ADHD and anxiety and occasional depression, I have C-PTSD due to childhood and adult trauma. I've never done in-person EMDR because it's insanely cost prohibitive but I found Waji and use it to supplement my therapy and medications. I've been using it for several months. So far so good but I need to be better about doing the sessions more frequently. It's hard to tell if my last session triggered a mini downward spiral a couple of weeks ago because I also wasn't sleeping well and the holidays usually add extra stress. That said, I've experienced very positive results when I now think of particular traumas I've been using Waji primarily for (past intimate partner violence, to be honest) and I feel as if I'm able to move on a lot faster with my therapy in conjunction with the Waji app! I think it's worth a try if you're feeling stuck but only if you have a backup plan with a therapist or trusted advisor of some sort to help you if you're triggered. Trauma and pain and the human mind are so complex and ultimately we have to live with ourselves all the time. I'm glad that technology is keeping up with the times and there are options other than $150+ sessions once per week.
Reply from WajiMar 1, 2023
Hi LB, thank you for taking the time to write such a thoughtful review. We are so happy to hear Waji has helped, and that you consider it a good alternative to other less accessible, and high-cost options. Feedback really helps us improve Waji, and we have shared your feedback with our team to ensure they're mindful of them. Since our launch in 2020, Waji has helped and empowered many trauma sufferers, the majority of whom use it successfully without additional therapeutic intervention. While some folks opt to use Waji in addition to traditional therapy, this is not a requirement. We agree that should a person have co-occurring mental health conditions beyond trauma, additional external support may make sense (if it related), as Waji is designed for Trauma, PTSD and Specific Phobias but is not made for other mental health conditions, or disorders. One of the great things about Waji is that you are not pushed to “go” anywhere, or work on anything that you don’t feel ready to work on. As you said, you must live with yourself all the time, and who knows you, better than you know you? We do encourage people who may be unsure if they’re ready to start with smaller stressors, a regular trigger, or a bothersome event (that is not a significant trauma) and ease their way into working on core events as they feel ready and inclined to do so. This way, they can start seeing some much-needed relief now, and gradually progress toward more significant events as they feel comfortable. It’s true that healing can be uncomfortable at times no matter which therapy you subscribe to, one of the things we hear often from our members is that Waji is significantly less emotionally painful than other interventions they’ve tried in the past. Thank you again for giving Waji a try, we wish you the very best in your healing journey! Respectfully, The Waji Team (Primary interaction occurred through private message)
A S.
Waji is a great healing option that I have found to be extremely helpful and using it consistently has gradually made me be more calm, present and feeling less on edge. My trauma stems from my childhood, so being able to work through what I need, when I need without having to talk about my past is a major benefit for me. It's a versatile tool that I believe is working, and would recommend anyone struggling with trauma to give it a try.
Becca H.
I really wanted to like this app - but it caused me severe depression after doing well for years and there is a serious lack of response from the company. From a software perspective, this app is disorganized, confusing and lacking in decision trees. Why do you have three different sign-in methods depending on dates? If the templated script they walk you through during the sessions doesn't work or make sense to you - it's not going to change. Every session is the same. I wrote them a very long detailed email on December 2nd after letting them know it had caused me serious problems several weeks before through the feedback in the app. It's the 28th of Dec, I haven't heard back. They charged me for another month in between. I was very open and honest about how this app caused me mental anguish and then I got.....nothing back.... at all. From a mental health company.... The app did help me with very specific 1 time traumas I have experienced - I do NOT recommend trying to lump long term trauma/abuse together and using this method - which is what I did. It's taken me over 6 weeks to break out of the depression cycle that started during that 1 session - and I've been doing great for years! I thought maybe I did something wrong and tried again for the same trauma and it really did make it worse. It felt like it broke my brain and the total lack of response for close to a month is both unprofessional and seriously dangerous for people with severe depression. They need better response time if they are providing mental health services...because the message through the lack of response is loud and clear.........
Reply from WajiJan 4, 2023
Hi Becca, Thank you for reaching out to us with your feedback. As we have shared in our private communications, we're truly sorry that your experience didn't meet our usual high standards. Please know we really appreciate the time you took to provide us detailed feedback in our direct communications earlier last month. We are excited to incorporate some of it into Waji.
