Excellent
Based on 256 reviews
GPS Insight4.5Honesty, pricing, process and quality scores appear once 5 customers have rated them.
GPS Insight is a leading provider of SaaS-based fleet and field service management software solutions. GPS Insight helps fleet and field service businesses by delivering innovative solutions and actionable insights through vehicle and asset tracking, fleet management, AI-enabled smart cameras, field service management, and regulatory compliance solutions. GPS Insight’s industry-leading technology is designed to enhance organizations managing field operations, including drivers, technicians, vehicle fleets, trailers, and other mobile assets. Customers rely on GPS Insight to address rising operating costs, road safety concerns, and inefficiencies in fleet and field operations that drain time and resources.
GPS Insight (gpsinsight.com) has 256 customer reviews on Folks Told, with an average rating of 4.5 out of 5.
256 approved reviews, newest moderated first
Mike L.
GPS Insight is a great platform and their customer service was amazing. The reporting system and alert system are perfect for monitor a fleet without taking up a bunch of time.
Reply from GPS InsightJul 8, 2025
Perfect! Exactly what we want to hear, Mike! Thanks for sharing with us!
David
when I had issues, they responded quickly to get my installations completed.
Reply from GPS InsightJul 8, 2025
Glad to hear GPS Insight support was right on it, David! Thanks for the review!
Melanie P.
Horrible company..the trackers do not work and you can never get any help with customer service. The customer service people are absolutely disgusting when you speak with them .
Reply from GPS InsightMay 30, 2025
Hello Melanie, I apologize for any issues you've having with our products or service team. Please email me at [email protected] so that I can direct you to the right person who will assist you properly. Thank you for bringing this to my attention.
Sam C.
We signed up and had our cameras installed and they won’t work on our portal. The customers service is horrible. Worst company I’ve ever dealt with.
Reply from GPS InsightMay 19, 2025
Hello Sam, I apologize for the issues that you've been having with your cameras in our portal. I'll notify your account rep and forward your message along. If you need anything else in the meantime, please feel free to email me at [email protected]. Thank you for bringing this to my attention.
Robert K.
Very little wait time knew exactly what I needed help with our Geo fence. And also took care of some other problems I wasn't aware of.
Reply from GPS InsightMay 1, 2025
Thanks so much for sharing your story with us, Robert! We're glad you're enjoying the geofencing feature!
Quinton E.
Easy to navigate & user friendly.
Reply from GPS InsightApr 8, 2025
Thanks for the great review, Quinton!
Ryan M.
Prompt and professional service! GPS Insight goes out of their way to make sure you are getting the most from your service. Their service enables me to manage multiple sites from a distance, so that I can ensure my own clients are satisfied.
Reply from GPS InsightApr 8, 2025
Great to hear, Ryan! We're glad our products are making your life easier in the field and back at the office!
Dave
My experience with these guys was great. Since the claim was entered, they reached out right away to schedule an appointment. I didn’t have to take the car to them, they came to me. The tech texted me when he was on his way and arrived on time. He gave me a complete explanation of what he was doing and how long it would take. It actually took less time than he had told me. He didn’t leave any wires or anything exposed. Everything was tucked up nice and neat under the dash. He was polite and thorough and professional. They even followed up shortly after the appointment to ask me about my experience. I would definitely use them again in the future.
Reply from GPS InsightApr 2, 2025
Love hearing stories like yours, Dave! We're happy that GPS Insight has been streamlining your processes and improving inefficiencies! That's what we do!
