Great
Based on 417 reviews
Grand Home Furnishings4.2Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Since 1911, our mission has been to provide the best customer service possible. With 17 convenient furniture stores in Virginia, West Virginia & Tennessee, our knowledgeable sales team and specialists are here to help you find the perfect piece of furniture, a complete room or a new mattress set.Our convenient delivery and financing options make getting that new furniture or mattress easy!
Grand Home Furnishings (grandhomefurnishings.com) has 417 customer reviews on Folks Told, with an average rating of 4.2 out of 5.
417 approved reviews, newest moderated first
J'sun W.
Bad customer service.a rip off. Product is cheap quality but price are expensive
Reply from Grand Home FurnishingsApr 9, 2020
We are very sorry to hear your experience. Please give us a call at our customer service department if we can help further assist you. Thank you!
Tandra J.
This place has really cheap furniture and they target poor peaple and take advantage of them once you are in there system they have took my social and attach them to other accounts that's not mines they have also sent someone's account to my address with there social and information I'm taking this to the media...do not buy anything from them they are the Mob
Reply from Grand Home FurnishingsMar 2, 2020
Hi Tandra, which location did you purchase from? It doesn't sound like our company. Please call our customer service team if we can be of further assistance. (866) 472-6343
Chene W.
I am only giving one star because I cant leave it empty. These people suck! DO NOT EVER GO HERE!!! Me and my mom went to get a living room set we didnt have to put anything down until I added a chair, that I never got and they dodnt know when it would come.DARRELL was my sales person he lied and miss lead me and I couldn't get my money back .MARK his Manger took up for him and said the money can only be add to my account . Do not deal with these people. I will never go here again.
Reply from Grand Home FurnishingsNov 11, 2019
Hi Chene, Please contact our customer service department to discuss further. We'd like to learn more about this situation. (866) 472-6343 . Thank you.
Robert W T.
Do NOT buy your furniture from Grand Home Furnishings! They are the worst for giving you a delivery date and then the day before you get a call saying they can't deliver for another 3 days because their warehouse didn't feel like running a second truck with orders when the first truck was loaded. What kind of business is this? You put your customers out because your warehouse doesn't want to run a second truck to fill orders! This has happened twice with my orders from them. Never again will I purchase from them because of this lame service. They are eager to take your money, but after that they can care less about getting your furniture to you or even try to make a solution. Best advice is to shop elsewhere! Maybe if they loose enough sales, they may get a clue as to what's going on with their warehouse.
SARAH R K.
Excellent...found great items
Reply from Grand Home FurnishingsJun 8, 2019
Sarah, Thank you for the 5 Star rating we appreciate your business.
chelsi
This place is EXTREMELY unprofessional! From the salespeople up to the management @ their Martinsburg, WV location, they are extremely rude and have no idea what they are doing! I am currently in the process of canceling my purchase with them and will never buy another piece of furniture from them ever again! I strongly suggest NOT buying anything from this company!
Reply from Grand Home FurnishingsFeb 1, 2019
Chelsi, we are very sad to hear your experience at the Martinsburg store. We will pass your complaint onto the managers over that store. Thank you for taking the time to give us your feedback.
Phyllis W.
We went to several furniture stores in our area. Most sales associates were not helpful in any way. Our experience at Grand was wonderful. I do not like shopping for furniture, but Diane was great. She helped us with every question, and was patient with our decision making. And the store was clean, inside and out, which makes me think your business cares.
JAN C.
I received great customer service and the quality of my chair is far above average.
