Grandin RoadReviews of grandinroad.com

Moderated my bad review of their dresser. I do not recommend. Poor quality and lack transparency on their reviews. Here was my censored review. This dresser is the worst. It looks cute but I can't get it to keep the drawers shut. It may be that the stuff in there is too heavy which is just normal stuff, not bricks. It might be ok for clothes. Very cheap. An Ikea dresser would be more functional. Very disappointing.

We were shopping for a rug for our deck and found one at a Grandin Road store. The item did not have information or a description attached, so we questioned the salesperson specifically if the rug would be suitable for our situation ( outdoor deck/ open to weather/hot). We were assured that it would. The first day it was out, we had rain, and a gel-like substance oozed through the fibers and sides of the rug. When we contacted their customer service we were told it was suitable for COVERED outdoor use ONLY, not for direct outdoor weather. The one-star review rating is charitable. This is our only and last purchase from this company.

Grandinroad is a bait and switch company. Catalog shows deep discounts in a "warehouse sale" but strangely enough, the items aren't available ie all sold out. I just got the catalog yesterday. It's a Fortune 500 group that owns other high-end stores. They're not in it for the love of home decor.

Bought their overpriced queen inflatable bed on frame. Used 3 times over 3 or 4 years and mattress failed. Called and they replaced nattress because they know if it stays in deflated position it cracks or splits. Put new one on this time kids came and frame fell apart and piece slit second mattress. Their answer is "out of warranty". DONT WASTE YOUR MONEY ON THIS CRAP OR THIS COMPANY. You can get better at Walmart.

Do not trust this company. Their inventory is not up to date on their site and / or company is completely dishonest. I ordered Christmas decorations and ordered items from other stores to add to my display based on my purchase from Grandin Road. No notification what so ever on order status - I had to call. The automated phone system said order was processing but when I went back to the original email of the order, it said cancelled. I phoned and was told they didn't have the items to ship. Unbelievable! Inventory system and customer service run by a bunch of idiots.

This company is horrible. Bought a Halloween decoration, did not work. Sent it back and they sorted me $16 for the experience of packing it up, driving to post office. Thanks for nothing. Don't use them

We recently purchased some fall decorations. They were blue and white pumpkins. Two for $69.00. On sale. They are NOT anywhere close to being worth that money. Just painted plastic. I tried to post a negative review on their website and they rejected it. So, I’m returning them and I’ll never buy anything from them again.

What may turn out to be an acceptable product was not well served by customer service. I ordered a Grandin Road EZ Bed with automatic shutoff. This item has a zippered case within which an inflatable mattress and attached collapsible frame are permanently secured. It arrived promptly and I carefully removed it from the box. I found no packing slip nor any instruction manual. I called Customer Service and asked about getting the instruction manual. Expressing surprise that it was not in the box, the agent assured me that the instruction manual would be emailed to me shortly. It arrived shortly. However, it was NOT the manual for the "with auto shutoff" feature. I called Customer Service again and finally got the correct instruction manual. However, the instructions were not very clear about how to unzip the case. They merely said to "Unzip the case completely before inflation". So I found a zipper tab and commenced unzipping until I encountered a corner of the case where the zipper had been stitched over so that I could not unzip it further. The stitching was a continuation of stitching binding the outer cover to the base of the case. Puzzled, I called CS again and explained that I could not completely unzip the case due to the stitching over the zipper. She, the agent, instructed me to clip the stitch. I did so and continued unzipping only to encounter an end of the zipper adjacent to which was another end with zipper tab with zipper ahead of it to be unzipped, so I continued my unzipping only to encounter another cross-stitch on the zipper which I dutifully clipped. Finally I wound up with both zipper tabs together on edge edge of the flap that was to be opened. Only then did I come to realize that I should not have clipped either of those cross stitches. I should have stopped at the first one and then gone back around the case to find the other tab and unzip it to its stitch. The instructions should have enclosed a clear message to "unzip each side of the case to a point where there is a stitch across the zipper. But Customer service did not know that!!!! Having overcome the shortcoming of bad customer service as to the stitches, I proceded to the inflation step and, lo and be hold, zip-tied to the power cord was a plastic bag with the folded instructions in it. And remember the Customer Service was surprised there were no instructions in the package!!! All of this could have been avoided by clear instructions on how to unzip the package. The cross-stitching the zipper to provide a dead stop for unzipping was a design flaw, undoubtedly to save a few pennies. And nobody thought to train Customer service on this matter. Pretty poor business. After getting through the lack of a manual, poor manual, and equally poor CS, I deployed the bed and it appears as advertised. I have un-deployed it and that worked as advertised as well.