Reply from Grand PublishersSep 25, 2026
Official Response from Grand Publishers Management
Dear Readers,
We take all client feedback seriously, but we must set the record straight when a review is fabricated as a retaliatory weapon following a failed financial dispute and non-payment of contractually owed funds.
The claims made in this review regarding "fraudulent practices," "cloned books," and "reclaimed funds" are 100% factually untrue, demonstrably false, and legally actionable. Here are the verifiable facts regarding this client’s account:
1. LIE: "I launched a financial dispute to successfully reclaim every single penny."
THE TRUTH: This reviewer filed a formal chargeback dispute with our bank attempting to reverse her initial £500 deposit. Our bank conducted a thorough, independent investigation into the case. We submitted the signed contract alongside four separate written approvals sent by this client praising our work ("I love the cover", "That's perfect... I love it", and "Absolutely love them").
After evaluating the evidence, our bank ruled 100% in favor of Grand Publishers. Zero funds were returned to her because the financial institution confirmed our services were fully rendered. Claiming she "reclaimed every penny" is a complete lie.
2. LIE: "They cloned my unique title and dumped a duplicate book onto the open internet."
THE TRUTH: Grand Publishers has never published, cloned, or uploaded this author’s manuscript anywhere on the internet under any title or name.
What actually happened: Our editorial and design team completed all contractual editing, formatting, and artwork, delivering the final master files on June 1, 2026. This client took our completed work, refused to pay the remaining contract balance of £499.00, published the book herself under an altered name, and filed a false dispute. When she lost that dispute, she fabricated this narrative of "IP theft" to cover up her non-payment.
3. LIE: "Deceptive financial trap... persistent hidden fee extensions."
THE TRUTH: This client signed a transparent, fixed-fee Service Agreement on April 28, 2026, for £999.00. Zero hidden fees were ever charged or requested. Every phase of work was executed within the contractually agreed 2–6 week timeline.
FORMAL CHALLENGE & LEGAL NOTICE TO THE REVIEWER:
Accusing a business of criminal acts (theft, scams, IP cloning) after losing an official banking investigation constitutes Defamation Per Se and Trade Libel.
We hereby formally challenge you to post verifiable documentary proof of your claims right here on Trustpilot within 24 to 48 hours:
Post official documentation proving you won a refund (you cannot, because our bank ruled in our favor).
Post an active ISBN or link showing Grand Publishers published a duplicate of your work (you cannot, because no such release exists).
If you cannot provide proof of these claims within 48 hours, you are demanded to immediately remove this defamatory review.
If this false statement is not removed by September 28, 2026, our legal counsel has been instructed to file a formal civil lawsuit for Defamation, Trade Libel, and Tortious Interference, alongside legal debt recovery proceedings for your unpaid balance of £499.00 plus legal expenses.
To our prospective clients: We maintain full transparency and keep timestamped email approvals and official bank resolution letters for every project. We welcome any party to contact our management team directly at [email protected] should you wish to see verifiable proof of our work standards and integrity.
Grand Publishers Management & Legal Team