Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
gko
Very responsive team, and helpful.
Reply from Grasshopper BankJul 30, 2024
Thank you for taking the time to share your experience! We’re pleased to hear that you found our Client Services team to be very responsive and helpful. Client satisfaction is our top priority, and we’re glad we could assist you effectively.
Gokcen
I deposited some money and as they offered, wait to get some interest. After 6 months interest, i tried to pull my money out. But they didnt let me. They said, my account is deactive and to make active, i have to deposit more money :) Emails are attached! This bank is a scam, dont even work with them.
Reply from Grasshopper BankAug 1, 2024
Hi there - We appreciate your feedback and apologize for the confusion and inconvenience you’ve experienced. At Grasshopper, we have several precautionary measures in place to ensure the integrity of our platforms. To keep your account and funds secure, we periodically review account activity. When accounts show inactivity, they may be flagged to prevent unauthorized transactions. According to our records, we have removed the inactive status from your account, and you should be able to access your funds without any further issues. We appreciate your patience and understanding as we work to ensure the safety of your account. If you have any further questions or need additional assistance, please don’t hesitate to contact us directly. We are here to support you and ensure a smooth digital banking experience moving forward.
Nancy K.
Larry being clear and patient “showing” me step-by-step how to retrieve my information. He had the Skill of listening and not talking down to me.
Reply from Grasshopper BankJul 24, 2024
Hi Nancy - We’re thrilled to hear that Larry was able to guide you through retrieving your information with clarity and patience. It’s wonderful to know that his attentive listening and respectful approach made a difference in your digital banking experience! Client satisfaction is our priority. If you need any further help, we're always here to assist you.
John H.
The banker that I spoke with was very helpful and was able to find the answers to all of my questions.
Reply from Grasshopper BankJul 24, 2024
Hi John - Thank you for the 5-star review! We’re pleased to hear that Client Services was able to assist you and provide the information you needed. Ensuring our clients receive knowledgeable and helpful service is very important to us. If you have any more questions or need further assistance, please don’t hesitate to reach out!
Charles H.
Friendly and prompt service; resolved my issue within 2 minutes!
Reply from Grasshopper BankJul 24, 2024
Hi Charles - Thank you for the 5-star review! We’re thrilled to hear that Client Services provided you with swift and friendly service, resolving your issue so quickly. Client satisfaction is very important to us, and we're glad we could assist you efficiently. If you need any further help, please don’t hesitate to reach out!
J. B.
The customer service agent did a fabulous job!!
Reply from Grasshopper BankJul 23, 2024
Thank you for the 5-star review! We’re thrilled to hear that the personalized support provided by our Client Services team has met your expectations. If you need any further assistance, please don’t hesitate to reach out!
Michael M.
I have worked with countless banks over my career, and this is the best ever! The level of support and service is nothing short of amazing. Seriously, this was the best banking decision our team ever made.
Reply from Grasshopper BankJul 23, 2024
Hi Michael - Thank you so much for your incredible feedback! We’re thrilled to hear that you consider us the best bank you’ve worked with throughout your career. Providing an exceptional digital banking experience with unmatched service is our goal, and it’s wonderful to know we’ve exceeded your expectations. We’re honored to be your bank of choice and look forward to continuing to serve you. If you need any further assistance, please don’t hesitate to reach out!
Casey
The quick response and assistance from the support staff has been perfect
Reply from Grasshopper BankJul 23, 2024
Hi Casey - Thank you so much for your 5-star review! We’re delighted to hear that you’ve had a perfect experience with Client Services. Your satisfaction is our top priority, and it’s great to know we’re meeting your expectations.
