Great
Based on 459 reviews
Grasshopper Bank4.0Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Privately owned and headquartered in New York City, Grasshopper is client-first digital bank with an obsession for providing leading-edge technology, solutions-driven products and superior service through a combination of passionate people and digital resources. Grasshopper replaces the traditional one-size-fits-all approach to banking with a suite of products and services tailored to specific industries and a passionate team of experts with deep expertise in their fields. Grasshopper’s banking solutions cover small business, startups, fintech-focused Banking-as-a-Service (BaaS) and commercial API banking platforms, SBA lending, and white-labeled consumer banking. As a federally chartered commercial bank, Grasshopper is a member of the Federal Deposit Insurance Corporation and is an Equal Housing/Equal Opportunity Lender.
Grasshopper Bank (grasshopper.bank) has 459 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
459 approved reviews, newest moderated first
Cristian G.
I get quick replies to my questions.
Reply from Grasshopper BankJun 27, 2024
Hi Christian - Thank you for your review! We're glad to hear that you're receiving quick replies to your questions. Our Client Services team is dedicated to providing prompt and efficient support. If you have any other questions or need further assistance, please feel free to reach out anytime.
Erin B.
Quick and easy to understand answers for debit card that was not working. Issues resolved very quickly.
Reply from Grasshopper BankJun 27, 2024
Hi Erin - Thank you for taking the time to share your experience! We're delighted to hear that you received quick and easy-to-understand answers regarding the issue with your debit card and that it was resolved promptly. Our team strives to provide efficient and clear support to our clients. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Sandy
She (Katie) was super helpful & got all our issues resolved!
Reply from Grasshopper BankJun 27, 2024
Hi Sandy - Thank you for taking the time to submit a review! We're happy to hear that Katie was able to help you resolve all your issues promptly. We’re proud to have her on our team, and your feedback is much appreciated.
Monique S.
The staff was responsive to my questions and put my mind at ease.
Reply from Grasshopper BankJun 27, 2024
Hi Monique - Thank you for your review! We're glad to hear that our staff was responsive to your questions and able to put your mind at ease. Providing reassurance and timely support is very important to us. If you have any more questions or need further assistance, please feel free to reach out.
Scott S.
Quick and easy. I wish you had a online chat support feature - and not just email.
Reply from Grasshopper BankJun 27, 2024
Hi Scott - Thank you for taking the time to submit a review! We're glad to hear that you are satisfied with your digital banking experience. We regret to hear that you were unaware of our chat support. In addition to email, we offer support through secure chat, which can be accessed after logging into online and mobile banking. You can also find our chat feature on select pages in the bottom-right corner of our website. Our Client Services team is always ready to assist you there. We greatly appreciate your feedback and hope this enhances your experience with us.
Erik P.
After using Grasshopper for 2 days my business checking account was frozen with zero reason given. I am not in a high risk industry. Subsequently by the end of the week account was closed!! Reason none!!! ABSOLUTELY WOULD NOT RECOMMEND THIS SHADY BANK!!!
Reply from Grasshopper BankJun 27, 2024
Hi Erik - We appreciate your feedback and are sorry to hear that your experience with us did not meet your expectations. At Grasshopper, we take security very seriously and have several precautionary measures in place to ensure the safety and integrity of our platforms. Upon review, we found that our account and identity verification requirements were not met, which led to the freezing and subsequent closure of your account. While this may be an inconvenience, these measures are intended to protect both our clients and our bank. We regret any frustration this may have caused and appreciate your understanding as we strive to maintain a secure digital banking environment. Although it did not work out with us, we hope you have found the right fit for your business!
Gabriel L.
The customer service, mobile app and online app is great. My only reason for downgrading the service is it takes so long to deposit and transfer money. It takes over a week for a check to clear and for money to transfer to/from the account. This is really long compared to other banks. Is there anything that can be done to speed things up? If so I would rate banking with you a 5.
Reply from Grasshopper BankJun 14, 2024
Hi Gabriel - Thank you for your positive feedback regarding our apps and client service. We appreciate your candid comments about the deposit and transfer times, and we understand your concerns. We are continually working to improve our services, including speeding up check clearing and money transfers. In some cases, delays can be due to security measures and inter-bank processing times. However, we are actively exploring ways to expedite these processes to better serve you. Thank you for your patience and for bringing this to our attention. If you have any more suggestions or need further assistance, please don’t hesitate to reach out.
Jean A.
Horrible, wouldn't recommend at all. Just the processing times and use of it was bad. Stop using it even taking a loss with my business with it.
Reply from Grasshopper BankJun 14, 2024
Hi Jean - Thank you for sharing your feedback. It's disappointing to learn that our processing times and overall usability did not meet your expectations, and we understand the impact this has had on your business. While we're disappointed to see you go, we genuinely hope you've found a solution that better fits your needs. Your feedback is invaluable as we strive to improve our services. Wishing you and your business all the best. If there's anything we can assist with in the future, please don't hesitate to reach out.
