Reply from USA ONLYJul 9, 2025
Hi Ais,
Thank you for reaching out and sharing your experience. We’re truly sorry to hear that your expectations weren’t met and that you left the event feeling disappointed.
We’d like to take this opportunity to clarify a few important points.
At the time of your booking and event, we were operating under government-mandated COVID-19 restrictions, including enforced limitations on dancing. These were not within our control, and we had a responsibility to comply with those public health orders. We sent out multiple communications prior to the event and made announcements on the night to inform guests of these restrictions.
While we understand that you were hoping for a dance party, we were very transparent about the nature of the restrictions at the time. Our intention was never to mislead. Our team responded to your other queries in good faith, and if we missed one, we do apologise however, our communication around the event format and restrictions was consistent and clear to all attendees.
It’s also important to address that your behaviour toward our staff on the night was not acceptable. We expect all guests to treat our crew with basic courtesy and respect, and unfortunately, that standard was not upheld in this case.
Following the event, we’ve observed a coordinated effort by yourself and others in your party to leave negative reviews online, which we feel is unfair and damaging especially given the effort our team makes to deliver a safe, quality experience under difficult and ever-changing conditions.
We value honest feedback and are always open to constructive criticism, but we do ask that it’s delivered respectfully and factually.
Wishing you all the best,
The Great Gatsby Boat Party Australia Team