Average
Based on 597 reviews
Great Jones Property Management3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. For too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. So property investors can thrive. So residents can love where they live. In everything we do, we want to change property investing and management for the greater.
Great Jones Property Management (greatjones.co) has 597 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
597 approved reviews, newest moderated first
Marie H.
As always excellent service did my request yesterday they were here today awesome keep up the good work
Reply from Great Jones Property ManagementNov 21, 2022
Marie Hagood, we're glad you had such a wonderful experience with us!
KDugan
I’ve lived here 2 yrs and haved enjoyed my home! Great neighbors, maintenance and quick and efficient service from management! Thank you Great Jones!
Reply from Great Jones Property ManagementNov 21, 2022
KDugan, thank you for sharing your positive experience!
Teaisa
Very convenient
Reply from Great Jones Property ManagementNov 21, 2022
Teaisa, we're glad you had such a wonderful experience with us!
Gene
Horrible to get a a reply/quick service from them. Completely ignored me.
Reply from Great Jones Property ManagementNov 10, 2022
Gene, we are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better.
Kimberlin V.
The worst management company ever! My elderly mother was charged about $200 to repair a mailbox that a drunk crashed into. She was charged for a service that never took place. The pipe in the laundry was leaking. The washer hose is attached to this. When the plumber came there was no leak any longer. HE PREFORMED NO WORK AT ALL. Told my mother she should get a new washer and disconnected a hose that was too tight for my ELDERLY mother to take off. He charged this company $90! And of course this company charged my mother! I have explained that the man did no work and they kept saying different things to make it seem that its our doing for the bill. THE MAN DID NO WORK! But no one wants to do anything about. It is ridiculous that this company would allow such a scam to an elderly person. SHAME ON THIS COMPANY THAT IS ONLY LOOKING OUT FOR THEMSELVES.
Reply from Great Jones Property ManagementNov 10, 2022
Hi Kimberlin Valentin, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Andrew K.
Solid fix Would use y'all again in the future
Reply from Great Jones Property ManagementNov 21, 2022
Andrew Kerstens, thank you for sharing your positive experience!
Brandi
There are many reasons why I would rate as 1 star, but the latest being that we didn't have ac for 83 days. We were told by Great Jones that they would not fix it and we have to wait for the owners approval. I called every day (we live in Florida. the temp was near 90 in the home). I explained and sent in paperwork showing I have a heart condition where I cannot be overheated. They said "unfortunately, we still have to wait for the owners approval." So... after 2 1/2 months of the "owner not responding to the request," I found a way to reach the owner myself. Turns out that the owner was NEVER contacted by Great Jones. He didn't know the AC wasn't working. After he found out about it, it was fixed the very next day. We went around Great Jones. I never told Great Jones that it was repaired by the owner, and to this day (months later) they never called to schedule to repair it or check to see if we got it working.
Reply from Great Jones Property ManagementNov 10, 2022
Hi Brandi, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
Rachel
I have had nothing but a great experience with Great Jones thus far. Every time I have a service request, I get prompt service and the ticketing system to submit requests is quite easy for tenants through their new system Latchel.
Reply from Great Jones Property ManagementNov 21, 2022
Rachel, thank you for sharing your positive experience!
