Average
Based on 597 reviews
Great Jones Property Management3.1Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. For too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. So property investors can thrive. So residents can love where they live. In everything we do, we want to change property investing and management for the greater.
Great Jones Property Management (greatjones.co) has 597 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
597 approved reviews, newest moderated first
Tyler O.
Great Jones fosters innovation from all angles. I enjoy seeing a young, start-up company take pre-historic methods to a whole other level. And have enjoyed working with them every step of the way.
Reply from Great Jones Property ManagementJul 8, 2019
Wow, thanks for sharing such thoughtful feedback, Tyler! We're so grateful to work with Residents like yourself.
Jessica F.
Great Jones is very responsive and professional!
Reply from Great Jones Property ManagementJul 8, 2019
Thanks for sharing your feedback, Jessica!
Kolton A K.
House is very nice but cheaply built, meld requests take awhile but they do respond, fridge and garages door wernt working properly when i moved in and the fridge still doesnt make ice or water but i love the system to pay rent and make requests etc. overall pretty okay
Reply from Great Jones Property ManagementJul 8, 2019
Thank you for sharing this feedback, Kolton. We're constantly working on ways to increase our speed to resolve repair issues and will certainly take these examples into consideration as we continue to evolve our standard operating procedures to better serve our customers.
CJ B.
As far as I’m concerned - Great Jones is the gold standard when it comes to property management. Pricing is fair, communication is excellent, and any actions that need to be taken regarding my property has been swift and the vendors used by GJ have been fair and professional.
Reply from Great Jones Property ManagementJul 8, 2019
Gold standard! We're so grateful to work to with you, CJ, and we're certainly glad to hear how happy you've been with our service. Thank you for sharing this glowing feedback. We look forward to continuing our partnership.
Victoria Anne K.
Awesome company that cares about the owners and tenants. They quickly respond to all inquiries from parties wanting to rent, tenants and owners.
Reply from Great Jones Property ManagementJul 8, 2019
Thanks for sharing such thoughtful feedback, Victoria. We know responsiveness can make a huge difference in how someone experiences an interaction with us, so we look forward to continuing to provide the same level of responsiveness to you and your residents throughout our partnership.
Obasa
I very satisfied with services so far. I am particularly happy with the handling of the property tax issue.
Reply from Great Jones Property ManagementJul 8, 2019
Thanks for sharing your feedback, Obasa!
Sal B.
It has always been a pleasant experience working with the Agents of Great Jones. All of the agents that I work with are always very friendly and seem to be eager to solve my issue. The reason that I didn't give them 5 stars is because there is too frequent a change in the contact agent for any of my issues; and I am never made aware of this beforehand. Overall it is easy to work with the agents. They are quick to reply to my requests and questions and they always follow up promptly.
Reply from Great Jones Property ManagementJul 8, 2019
Thank you for sharing this thoughtful feedback, Sal. We apologize for the confusion, and we completely understand how frustrating it is. We are actively working on staying ahead of the curve when it comes to changes in communication like this as well as ensuring that anytime a change in communication becomes necessary, our clients' experience continues without interruption. We're hopeful we can make good on this promise as our partnership with you continues.
jim S.
Every person I deal is extremely curtious and helpful
Reply from Great Jones Property ManagementJul 8, 2019
Thank you for sharing this feedback, Jim. We're a company with true values, and we're so glad to hear that our team continues to represent this well.
