Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Great Jones Property Management
Servicing South, Central & North Florida, Greater Indianapolis, Greater Charlotte, Raleigh - Durham, San Antonio, and Greater Austin we're raising the bar for annual rental property management. For too long, property management has been something to endure, not enjoy. We’re taking a fundamentally different approach by questioning the norms of our industry and creating truly great outcomes for everyone involved. So property investors can thrive. So residents can love where they live. In everything we do, we want to change property investing and management for the greater.
Great Jones Property Management (greatjones.co) has 597 customer reviews on Folks Told, with an average rating of 3.1 out of 5.
Pasquale has made this process so incredibly easy and I cannot thank him enough. Working with them was an absolute dream and I would recommend them to anyone needing help with a Great Jones rental in our area. Pasquale really shows the quality values of this company.
Reply from Great Jones Property ManagementNov 18, 2022
Logan, thank you for sharing your positive experience!
JL
Jill L.
Slumlords!!
Slumlords!!! You cannot communicate with them over the telephone only through emails or their website that never works. If something happens in your home that you are renting you better be prepared to fix it yourself and be out the money because you can never get anything fixed. The house was not clean when we moved in and we had to remove the previous tenors items ourselves and clean the house ourselves isn't that a current covid violation? The yard is a jungle front and back covered in Poison ivy and miscellaneous items that are hidden to which ourselves and our animals have all been injured from and they refuse to pay our medical bills. Doors that don't fit properly and therefore don't close properly. A walkway in front porch that are falling apart that they keep coming and patching so that it's about six different colors and is not a fix as it keeps falling apart and is an ADA violation as it's not wide enough. The air ducts had been repaired with duck tape and not duct tape - there is a huge difference. We also discovered damprid in half a dozen air vents that have been in there so long green mold was growing in it. Window blinds that don't fit the window because nobody knows what a tape measure is. Profanity pressure washed into the driveway that they refuse to remove. Blinds that are falling apart that they refuse to move remove. Electrical issues that they have ignored that we had an electrician fixed ourselves and I could go on and on and on for days basically their slumlords and don't give a crap. They say they're on their way out to repair something but NEVER show up, never call, radio silence.
Reply from Great Jones Property ManagementNov 3, 2022
Hi Jill Lamb, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
TA
Taylor
If I could give negative 5 stars I…
If I could give negative 5 stars I would. This is a horrific slum Lord company that preys on innocent, working people and families. They flipped the house next to me and rented it out with HORRIBLE mold problems that were just painted over, not treated. The family that moved in 2 months ago is already moving out because the mold was coming through the floors and paint and growing on their belongings. There was NO WATER and NO GAS when they moved in, the company put it on the market without ever checking to see if it worked after the house was sitting abandoned for 15 years. Horrible horrible company
Reply from Great Jones Property ManagementNov 3, 2022
Hi Taylor, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
AN
Andrea
DO NOT RENT FROM THIS COMPANY!!!
I have reported problems with the AC unit not working properly, in over 90 degree weather, over 24 hours ago, and there is no service provider assigned yet!! I have reported mold in the attic, and no response!! There are trees hanging over the roof of this house that is going to damage the roof, and TREE SERVICES ARE NOT YARD WORK. I cannot even park my car in the driveway due to the tree overgrowth that has not been maintained in YEARS. I paid over a $1000 in the first two months to get YEARS of yard work and extermination services done that had been neglected by this property management company just to be able to live in this house.
Update: I moved into this house on March 12, 2022. The trees in this yard are nearly twice as tall as the house and have not been pruned in YEARS. These greedy people are stupid enough to want to allow their tenants to cut trees that are hanging over their rooftop. They did finally say they would have someone come out and check the ONE TREE, not all three trees, and IF it is rotting they would have it cut down, but otherwise they think I will be responsible. The Magistrate told me to absolutely not touch the large trees that are threatening the structure of the home. NOTHING BUT GREED!!!
The company cannot seem to find an AC repair in SC to come out to this home in less than 11 days... ABSOLUTELY INCOMPETENT!! SC has more AC repair services than you can shake a stick at! They were informed the moment I placed the work order that I have a nervous system condition that is made much worse in heat, and marked the work order as "Urgent" but did not even assign a service provider for two days, and then scheduled the appointment for June 23rd... and told me to turn the unit off until then. They expect me to live in this home for 11 days with the temperature rising to over 100 degrees. They apparently want to kill me!!
The yard is completely dead from no outside water source, and they said, "we will not install an outdoor irrigation system"... What in god's name are these fools talking about??? I said I need a FAUCET. These greedy people are again trying to get me to take on the liability of changes to this structure that no tenant should ever take on, and that they do not care that the environment for the tenant and the whole community is negatively impacted by a rotting dead yard shows exactly who they are!!! GREEDY TO THE BONE!! They do not care about the property or the community and they absolutely do not care about the tenant or the pets in the home!! Telling me it is my responsibility to take care of the yard and the extermination in the yard, while they make that UTTERLY IMPOSSIBLE TO DO BY NOT SUPPLYING AN OUTDOOR WATER SOURCE!!! There is also no outdoor electrical source that allows a tenant to properly attend to the property!
The home is infested with large spiders that I have been bitten by four times in the past two weeks. The home is infested by spiders because the tree limbs have been hanging over the roof for years. The attic has molded insulation and the crawl space has not been exterminated in YEARS. This is their idea of MOVE-IN READY!! It is nothing but greedy people trying to steal money to update their property at the expense of their tenants!! They have yet to schedule anyone to look at the "tree" or repair the MOLD in the attic.
THE WORST CASE OF GREED AND CUSTOMER SERVICE ON GOD'S GREEN EARTH!! Unless you want to have to pay to file an injunction with the Magistrate to dissolve the lease and live in unhealthy, substandard conditions for a high price tag, DO NOT DO BUSINESS OF ANY KIND WITH THIS COMPANY!!
Reply from Great Jones Property ManagementNov 3, 2022
Hi Andrea, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
NP
NPSSports
Making tenants with disabilities homeless
Was sent a email a y 11 pm stating that they not renewing my lease and I have 80 days to get out. No reason and will not communicate. Paid rent on time no issues.
Reply from Great Jones Property ManagementNov 3, 2022
Hi there, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
KE
Keena
I recently got an email from great…
I recently got an email from great jones property manager saying my lease is being terminated and it will not be renewed. I've been trying to contact them regarding the notice but no reply back, Noone answers the phone, tried texting. I'm trying to ask what the reason is. I have always been a good, respectful tenant. No communication.
Reply from Great Jones Property ManagementNov 3, 2022
Hi Keena, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.
CE
Celleeta
My experience has been great working…
My experience has been great working with Great Jones. I've been working with Pasquale. He is definitely very helpful, considerate and quick! Once the ball gets rolling, the responses are on time and business Is taken care of.💖 He is ready to get you in! Thanks Pasquale!
Reply from Great Jones Property ManagementNov 21, 2022
Celleeta, thank you for sharing your positive experience!
LJ
Lyn J.
I am totally confused did any of you…
I am totally confused did any of you guys have to pay a hold fee through cash pay at a local store ?
Reply from Great Jones Property ManagementNov 3, 2022
Hi Lyn Jones, we appreciate your honest review. We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a positive one.