Green Thumb DepotReviews of greenthumbdepot.com

I recently outfitted my R&D grow facility with products from Green Thumb Depot. Elliott was amazing to work with. He was able to help me out with Lights, Dehumidifiers, Fans, Rolling Benches, TrolMaster Controllers and everything else I needed to make my plan a reality. He worked hard to give me options and gave me suggestions on things I wasn't sure about. He matched or beat competitors pricing on everything. If you're looking for a one stop shop for your next grow build, Green Thumb Depot has your back! Thank you Elliott for your amazing customer service, you rock!!

Ed was amazing and super helpful. You gained a loyal lifetime customer due to his exceptional service.

Cole is absolutely great! I had an issue with my order and shipping and it was a long process to get everything worked out, but Cole held my hand through the entire process and eventually got me to a resolution I could accept!! He deserves a star for excellence!! Just a true gem.

I needed a new dehumidifier ASAP. Green Thumb Depot had Quest, and on sale. So I jumped on it. Big mistake. After one week of no updates regarding the shipment I called the company to see what was going on and ask for a refund since I needed one right away and it hadn't shipped. The fella I spoke with told me the dehumidifier was just picked up and sent me an email with their freight courier's information. Cool, I thought, it'll be here in a few days. Nope. Apparently their freight courier doesn't know how to route an item from MI to WI in less than a month. That's right, next week it'll be one month since I placed the order...still no delivery. I sent Green Thumb Depot a message a few days ago expressing my frustration and to inform them that I had to purchase another dehumidifier because the one from them never arrived. I also suggested they find a new freight courier. They did respond with all the expected apologies and sympathies, while they're try to decide if they are going to refund me for an item I never received. None of which changes the fact that they're partnered with a company that routinely has this issue. Read the other reviews. I'm not the only one who has experienced this problem. Perhaps smaller items ship fine by this company but, be warned, any freight could arrive anywhere from one month to.........

I ordered a source turbo, and dealt with customer service twice regarding my order. Once was over an incorrect shipping address. Both times, Camille was very friendly, responded rapidly, and resolved my issue. 100% a positive experience, and I'd gladly buy from Green Thumb Depot again.

I ordered a Harvest Right freeze dryer through Green Thumb. Ed contacted me letting me know there was a two week wait period. It was actually 3 weeks when I called to find out if it was shipped. Camille, who answered my email, was right on it and found out what was going on. I wanted it before Christmas to do a family taste testing. Alas, that didn't happen as there were some issues with the shipping company. I feel the shipping/tracking could be better. The dryer arrived and looks amazing. Easy set, easy to follow directions. Now just waiting for the rest time, bread run, and then the real deal! Thumbs up for all the help Camille did through this process. Jane

God awful customer service never shopping with them again

I would definitely recommend based on customer service alone. I ordered a Nugamasher Mini bundle. Unfortunately I found out a few of the items in the bundle were on back order. When I contacted the customer service they were very helpful in offering a refund for the missing items. I chose to wait on the back orders. The rep kept in constant contact to let me know the status. When everything was back in stock I was advised that one of the items was still not available. I was again offered a refund or a replacement. I chose the replacement which worked out well. I am very happy with my purchase and my experience. Thank you Camille for you dedication.