Groome TransportationReviews of groometransportation.com

I booked in advance through Angela. she was amazing. she answered all my questions and got me set up promptly. very pleasant to talk to over the phone. the driver that picked me up was also very pleasant and the ride home was quite relaxing.

I booked this service and cancelled within a 1/2 hr and the manager refused to credit my credit card. Not effective or customer friendly, no where on there website does it say No refunds. Don't book this service unless your absolutely positive you need it. Politely asked for a refund and they refused , they just want to keep your money. No way to run as business. Should be illegal in America.

I accidently booked reservations. Tried to cancel within 15min and they would not issue a refund. I'm beyond livid.

Please heed this review!!! Let me just start by saying, my arrival to the airport using Groome transportation was less than smooth, as it was a full hour later than scheduled (despite using their recommended time). But hey, Atlanta traffic, what do you expect, right? So I thought, I'll just book an hour earlier next time just in case. I fully intended to not let that color my entire Groome experience, but as I am writing this review I sit, stranded for the next 3hrs after Groome changed my return reservation time without my knowledge/ consent. Upon our arrival, I called the dispatcher (Jeremy) regarding the matter who argued with me that we had discussed this pick up time by phone, and I agreed to it. I knew for sure that I had not. I would not have arranged/ agreed to a pick up a full 3 hrs after my flight landed especially considering the drive is less than 2 hrs. When I called back and advised that I was able to locate my original reservation with the correct time only then did the rep (Jeremy) ask whom I had spoken to for my original reservation (Marshall). He then told me that it appeared that my reservation had been changed without them notifying me. He advised that I could TRY to catch the correct van, but if it was full I would have to wait. Needless to say, it was full, and I am now here at the airport waiting 3hrs for a shuttle that was intended to make my travel experience easier/ better... Long story short, this experience has been terrible... Don't do it. Please just drive if you're able.

2 minutes before my pickup they texted they were running late due to traffic. Then a half hour later got a 2nd text saying they had departed asking if I wanted to reschedule. THEY NEVER SHOWED UP. I was out there EXACTLY where they told me to be a HALF HOUR early. RIPOFF SCAM ARTIST BULSH!+ COMPANY.

I tried many times to book online and there was a glitch every time, so I ended up calling.. The woman didn't know why it didn't work, well neither did I, but it was very frustrating!!!! So I had to book over the phone...I expected to pay$49, but the charge was$54 ... Called back and she said because I booked over the phone, and this time she was not pleasant, said if I cancelled I would only get a credit😠... Terrible experience, and I used to use them alot... NEVER again, I will use whatever else is available....

Groome doesn't provide parking at pickup locations and doesn't give refunds. Will never do business with these people again.

ABSOLUTELY THE WORST EVER! My daughter reserved a shuttle from Phoenix airport to NAU in Flagstaff. She landed at 11pm and shuttle was going to pick her up at 12:30 am. She went outside 15 minutes before the shuttle was to arrive as planned and waited for the shuttle...it never showed up. At 12:33am she called to ask the location of the shuttle as she had been waiting. The incredibly rude Janette informed her she missed the shuttle and was less than helpful. My daughter called me incredibly upset as now she was stranded alone at midnight. I called at 12:38 and unfortunately spoke with Janette as well. I have never in my life experience a more rude "customer service" agent. She informed me the Flagstaff shuttle broke down and she was supposed to catch the Sedona shuttle. "If she was out there at midnight the Sedona shuttle driver would have told her". Why would she be out there for the Sedona shuttle at midnight? She wasn't going to Sedona and her shuttle wasn't scheduled for 30 more minutes. They have all my daughters information, they could have sent her a text or an email...NOTHING! She would have loved nothing more than to get back to college earlier than 3am as original shuttle was scheduled. She was inside the terminal looking out the windows for an hour and a half waiting for the Flagstaff shuttle. Then went out 15 minutes as before her scheduled shuttle. Why would I send my 19 year old daughter outside at midnight before she needed to be? THATS NOT SAFE!!! So clearly Groome has no concern customer safety and for leaving a 19 year old stranded alone at midnight when this all happed because THEIR SHUTTLE BROKE DOWN! I never write reviews but will make sure to take the time to write to every platform what a horrible company this is!