Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official Reviews | Read Customer Reviews of groundingofficial.com

Grounding Official reviews

Showing 170 reviews with 1 star · Clear filters

Leslie C.
Oct 29, 2024
I have been trying to get someone to…
I have been trying to get someone to send me the return address for three weeks now. I have called twice and emailed repeatedly. No one has provided this to me - so they can get out of the 90 day risk free return perhaps? If anyone has the return address - I would love it to be provided to me. Leslie
Reply from Grounding OfficialOct 29, 2024
Dear Leslie, Thank you for reaching out and bringing this to our attention. We’ve sent you the return address previously, but it seems our email may not have gone through. To ensure you have the information, we have now sent a follow-up email with the return address. Please confirm if it has arrived, and don’t hesitate to reach out if you need further assistance. We also want to clarify that we fully honor our 90-day return policy and are committed to making the process smooth for our customers. Customers have 90 days from the delivery date to try the product, and even if you contact us on the very last day, we will still accept the return, even if the item reaches us after that period. We appreciate your patience and are here to help resolve this quickly. Best regards, Grounding Official
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Travis L.
Oct 28, 2024
Deplorable Customer Service
I have received deplorable customer service when it comes to returns. My self-paid return was received 20 days ago, and I haven't received a refund yet. When I ask, the response is that we are working on it.
Reply from Grounding OfficialOct 28, 2024
Dear Travis, Thank you for bringing this to our attention. We’re pleased to let you know that your full refund has already been processed, and it should reflect in your bank account soon. Our team is continuously working to streamline the return process, and we apologize if this experience felt slower than anticipated. Your patience has been greatly appreciated, and we’re grateful for your understanding as we strive to enhance our service. If there’s anything further we can do to assist or if you have any questions, please don’t hesitate to reach out. Best regards, Grounding Official
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Laura
Oct 28, 2024
Buyer beware
Buyer beware. After purchasing I decided to return the bedsheet (unopened). While I had to pay $50 to return, I understand as their site didn't say free returns. I shipped the item back to them with tracking so I could confirm receipt. They confirmed receipt of the return but I have now been fighting for almost a month for my refund. They keep saying they'll follow up with management. My only course of action is now is to fight it through my credit card company. Updated Nov 11, 2024 - still no refund 6 weeks after return.
Reply from Grounding OfficialOct 28, 2024
Dear Laura, Thank you for your feedback. We’re sorry to hear about your experience, and we’re committed to ensuring it’s resolved as quickly as possible. We’ve requested additional information from you through Trustpilot to confirm your order details and address this promptly. We appreciate your patience and understanding as we work to improve our processes. Our goal is to make every step as smooth as possible, and we’re here to assist you until this is fully resolved. Best regards, Grounding Official
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Julie
Oct 16, 2024
Don't believe the GUARANTEE. It will COST you to return!
I ordered these sheets to try because they promised 90 day 'risk-free" returns. I emailed them asking for a RMA & label. After 7 days I got a response that I needed to send them pictures. Now I'm told they don't provide labels anymore. Just a return address. I've sent a screenshot of their website with this promise but they continued to deny a RMA (which is helpful for customs, since this goes BACK to GERMANY!) Overall, they take 5 days to respond, which I believe is because they want to run out the 90-day clock. My package is hung up in customs since they did not provide accurate information. I'm sure it will stay there until the clock runs out and either way, I'm out $45 (cheapest rate available) for the return shipping. Looks like my only option is to appeal for a chargeback.
Reply from Grounding OfficialOct 16, 2024
Dear Julie, Thank you for bringing this to our attention, and we sincerely apologize for any confusion or delays you've experienced. We have requested more information about your order through Trustpilot to better assist you and confirm the authenticity of this review. We strive to provide prompt and helpful responses, and we regret that you feel our communication has been slower than expected. To clarify, our 90-day money-back guarantee ensures that you have ample time to test the sheets and request a return if they’re not suitable for you. Even if you contact us on the 90th day, you are still within the return period, and we will honor the return as long as it reaches us. Once we receive the returned product, our returns team will verify all details and promptly process the refund through our accounting department. We understand the frustration of shipping delays, and we are here to ensure this process is as smooth as possible for you. Please share the requested information so we can resolve this swiftly. Thank you again for your patience and understanding—we are committed to making this right. Best regards, Grounding Official
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Bullshit D.
Oct 2, 2024
This company is a Scam
This company is a Scam. They literally sell you a $30 Walmart sheet for $240. What you are getting for this money is nothing but a cheaply made sheet attached to a flimsy dollar store wire through two "Press buttons". So as soon as I opened the package, I realized I was scammed, so I contacted them and asked them for a return label because, according to their website in the return section they clearly state : "We'll send you a return shipping label and instructions on how and where to send your package". But that is a lie, So they responded to my email after days stating, Hi, no we only provide a return label for orders that's been canceled after 24 hours ?! Oh really ?! Orders after 24 hours post placing the order have not even left the warehouse, why would they need a return label ?! So obviously it was a lie, but I had to send the parcel back to them to get my initial money, so I ended up paying $32 out of pocket to send their garbage back to them. Few days later after they have received the package according to the tracking number, I still haven't received my money, so I contacted them again and they called me back, and I asked them about the shipping label once more, and their response was : Sorry about that, our website is under construction and will are going to change that ?! We do not provide a return label. I am still waiting for my money and I have lost $32 for the shipping. Do not believe a word from these people, sweet talking you, Do not not believe the positive reviews, they are all paid reviews. You would know what I am talking about the moment you receive this junk and open the package. Stay away from this company. I wish I could post a picture of my receipt for the shipping and the screen shot of their page where it clearly states we will provide you with a shipping return label, so everyone can see. Stay away, it's a scam.
Reply from Grounding OfficialOct 2, 2024
Dear Valued Customer, Thank you for your feedback, and we sincerely regret that your experience did not meet your expectations. We want to address your concerns thoroughly and ensure that we can resolve this to your satisfaction. We would like to emphasize that the grounding sheet you received is made from high-quality materials designed to deliver the unique health benefits of grounding. Unlike standard sheets, our product incorporates conductive fibers, which enable the earthing effect that so many of our customers experience. The price reflects not just the fabric, but the technology and precision that goes into creating a product specifically designed for grounding. Our grounding sheets are rigorously tested to ensure they provide the proper connection, and we stand by their quality. If your experience was different, we would appreciate the opportunity to review the specific item you received to ensure it meets our high standards. We regret the delay in processing your refund. Rest assured, once your return is verified, we will ensure the refund is processed promptly. Our team is actively working to resolve any delay, and we appreciate your patience. We have requested further information through Trustpilot to confirm your order details, and once we have this, we can expedite your refund process. Trustpilot Request: We’ve requested more information through Trustpilot to better assist with your order verification. Once we confirm your order, we’ll ensure that your case is handled promptly and that any pending issues are resolved. Finally, we want to reaffirm that we take great pride in the quality and performance of our products. We stand behind the technology and the materials used, as they are essential to delivering the grounding benefits we promote. We appreciate your feedback and would love the opportunity to turn your experience around. Please don’t hesitate to reach out if you have any further questions or concerns. We’re here to help and ensure you have the best possible experience. Best regards, Grounding Official
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Angela M.
Sep 20, 2024
Awful company, they stole my money and never sent my order.
Update 11/15. Sheets arrived and are terrible quality and hot. Not worth the hassle of trying to get a refund after months of battling before finally getting them so in the trash they will go. Update as of 9/28. I still have not heard from anyone as stated in the response from Grounding Official and my order still has not shipped. So disappointed. If I ever receive my order or a refund, I will update my experience for future shoppers. I placed my order 8/24/24 and was supposed to have express shipping of 5-7 days. The sheets still haven’t shipped. I asked the status of my order or to cancel it and for a refund. Th generic response that was sent to me 2 different times says “ We sincerely apologize for the inconvenience and frustration this situation has caused you. The delay in processing your refund is due to an unexpected system problem that we are currently working to resolve. Our team is doing everything possible to expedite this process and ensure that your refund is issued as soon as possible” I just want the sheets or my money back.
Reply from Grounding OfficialSep 20, 2024
Dear Angela, We sincerely apologize for the delay with your order and the inconvenience caused. Due to an unexpectedly high demand and a temporary issue with our shipping system, some orders, including yours, experienced delays. The good news is that this issue has now been resolved, and your order is about to ship out. Additionally, our customer support team will be reaching out to you with a positive solution to make up for the delay. We greatly appreciate your patience and understanding, and we’re excited for you to receive your sheets shortly. Best regards, Grounding Official
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CasaLomaMex
Sep 15, 2024
Company does not stand behind promises.
Ordered this product and it was delivered right away. It’s just not for me, noticed nothing, so I emailed about the promised return and refund. First response was to ignore my request and tell me to keep it longer. Same with the second email. Third email they tell me “we changed our return policy but still haven’t changed the info on the website”. And they are not standing behind what they say. I’ve even sent screen shots of their posted refund policy. Now, no response. Radio silent. Have to go through my bank to cancel payment and report as fraudulent . Save your money on this one.
Reply from Grounding OfficialSep 16, 2024
Dear Valued Customer, Thank you for your feedback and for bringing this to our attention. We sincerely apologize for any confusion or inconvenience you experienced with your return and refund process. It appears that there was a miscommunication regarding our updated return policy, and we are deeply sorry that the information on our website was not promptly updated. We understand how frustrating this must have been for you and fully appreciate the effort you made to communicate with us, including sending screenshots of the posted policy. We strive to provide the best customer service possible and are committed to standing behind our promises. In this case, it seems we did not meet those expectations, and for that, we apologize. Please know that we are addressing this internally to ensure this type of issue does not occur again. We would love the opportunity to make this right for you, and one of our team members will be reaching out to resolve the matter swiftly. Your satisfaction is our priority, and we hope to restore your trust in our brand. Thank you again for your patience and understanding. Best regards, Grounding Official
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Deanna
Aug 27, 2024
8 Month Usage Review
We have used our king sized fitted sheet for 8 continuous months now and they have not improved our sleep or aliments at all. I originally purchased these sheets to help my spouse with his poor sleep and figured if it helped with our other ailments that would be an extra bonus however since night one there has been no notable difference. We did check and our electrical socket is properly grounded so that is not the issue. We must have been sent a faulty sheet to begin with. We are well over the 90 days so we cannot return and in hindsight I should have returned these long before but I kept holding out hope that something would change. I feel like we have given it a solid "college try" but are now destined for the garbage sadly. EDIT - We did check the conductivity of the sheets based on the suggestion given in the response and it was absent so yes I think we did receive a faulty product. UPDATE - Nov 16 After the response received from grounding official (below) where I was encouraged to reach out, the customer service experience was very tiring. They took a minimum of 5 days each time to respond to my email and in the end told me I was SOL even though I made it very clear in the beginning that I was writing a review after 8 months. Sadly even though they state "We always stand by our products and are committed to replacing any damaged or faulty items" they in fact do not. Oh and I might add I was "warned" on Nov 15th that my review would be taken down if I did not provide personal details.
Reply from Grounding OfficialAug 28, 2024
Dear Deanna, We understand that each person may experience grounding differently, and in some cases, the benefits can be subtle. Consistency is key, and we encourage you to double-check all connections to ensure proper grounding. If you’re confident that all connections are correct, we recommend testing the sheet’s conductivity with a multimeter. If it turns out that you have received a faulty item, please don’t hesitate to reach out to us. We always stand by our products and are committed to replacing any damaged or faulty items. Best regards, Grounding Official
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