Reply from Grow Profit AdsJun 4, 2026
We take every piece of feedback seriously, especially the tough ones, and we're always looking at where we can communicate better and set clearer expectations.
Here's the fuller picture. This was a 12-week Done-With-You program, and over that time we delivered what we committed to: daily group coaching, dedicated 1-on-1 support, ad creative, full ad account and tracking setup, and ongoing strategy. On the advertising itself, we had this client's Meta campaign acquiring customers at roughly $105 each, which is a strong cost per customer for a service business. Our recommendation was simple: increase budget to turn that into more volume. The client chose not to increase spend, which is the main reason the customer count stayed low.
This review was also posted immediately after a refund request on a completed program, a request that was declined in line with the agreement signed at the start. A declined refund is frustrating and we understand the reaction, we'd just ask anyone reading to weigh that context. It's also worth noting that this same reviewer previously left us a 5-star review recommending our team. We were grateful for it, and we genuinely wish the relationship had ended on the same note.
On professionalism: we hold ourselves to treating every client with respect. Direct, honest coaching is part of what people hire us for, but it should always land as respectful, and if any moment came across otherwise, that is on us to look at, and we are. Feedback like this is exactly what we use to get better.
We stand behind the work our team delivers for the local service businesses we serve every day, and our door stays open to resolve any genuine concern directly. We wish you the best with your business.
