Kendra M.
Not user friendly
It's not as easy to login. I have to scroll and find email (they only send one appt reminder) and log into my portal that way. Not user friendly. Messaging system is whack.. its so so awful. And scheduling isnt streamlined. Who designed this!? If I didn't love my therapist, I'd go back to BetterHelp with zero hesitation. So consistently frustrating.
Reply from Grow TherapyMay 20, 2024
Thanks so much for sharing your thoughts with us. We’re always looking to identify ways we can enhance the usability of our platform and will be using your feedback to highlight areas that impact the experience of managing care on our platform. As we continue to work to enhance our platform to become even more user-friendly, know that our support team is readily available to offer navigation guidance, resources, and login support for anyone having trouble accessing their account. If you’d like to share more thoughts on your experience or need any further support from our team, please don't hesitate to let us know. Best, Grow Therapy Support Team



