Sally H.
Ineffective Client Support
The billing and client support teams have been unresponsive and unhelpful. It took weeks to resolve a very simple issue, which lead to 4 of my appointments being canceled and a serious disruption in my care. The fact that I couldn’t call anyone or ever escalate my issue was especially frustrating. They should have a way to support clients more than through emailing a single representative.
Reply from Grow TherapyJan 16, 2024
Thank you for sharing your experience with us, and we're so sorry that you faced some challenges while working with our team to resolve your concerns. Continuing to enhance our support services to offer the most timely resolutions is one of our top priorities, and as part of this focus, we're exploring adding other communication channels, including extending our availability of phone support across our support teams. We appreciate you sharing your feedback with us as we are always working to enhance our services. If we can offer any further support, please let us know at [email protected]! Best, Grow Therapy Support Team



