Great
Based on 813 reviews
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Guardian Interlock provides ignition interlock systems (also known as "blow and go" or "car breathalzyer" for people who need or want them after a DUI/DWI arrest. We provide high quality services and devices to make the process of installing and using an interlock as easy as possible.
Guardian Interlock (guardianinterlock.com) has 813 customer reviews on Folks Told, with an average rating of 4.0 out of 5.
813 approved reviews, newest moderated first
Robert C.
Long wait time on phone
Reply from Guardian InterlockAug 5, 2019
We appreciate you taking the time to provide us with honest feedback. We are always striving to become better for our customers, and your feedback helps us to best understand how.
Brenda
The installation employees were terrific.
Fay O.
Scott was very helpful very nice , awsome under these circumstances .
Reply from Guardian InterlockAug 1, 2019
Thank you for taking the time to share your experience with our Jacksonville, FL shop. I have forwarded your review to our Management team in that area to recognize their outstanding service!
Swifty
Cannot hum and blow in this thing. Spent over an hour sitting outside the shop after getting it switched from a different vehicle before giving up. Could not get it started once. The car that it was in sat in the driveway for the last ten months not being driven because this machine will not work.
Reply from Guardian InterlockAug 1, 2019
We’re sorry to hear of your experience, and would like the opportunity to investigate this further to see how we can help. Unfortunately, we are unable to identify your account, so we’ve sent you a private message requesting more information. Upon your response, our management team will reach out to see how we can best assist you.
Robin S.
Joe was diligent, answered all my questions and available by phone at all times.
Reply from Guardian InterlockAug 1, 2019
Thank you for taking the time to share your experience with our Sunrise, FL shop. I have forwarded your review to our Management team in that area to recognize their outstanding service!
Anita M.
Why are you thanking me for a purchase??? The state of Florida forced me to put your obsolete technology in a car that’s not even in my name.its the worst distraction hazard. I popped a curb, causing an air bubble in the side wall of my right front tire the first day. At the time of installation, (witch cracked my dashboard,) I was told to ignore the video from 2004 advising me to not leave the devise in a hot car. And it is hot here in Florida. I chose not to get in a very hot car and blow from outside, after I untangle it from around the break pedal! Then it says nice pic. I’m not sure which politicians are receiving kick backs from you?
Reply from Guardian InterlockJul 29, 2019
There are several companies to choose from and we're glad you chose us. I'm sorry to hear of the trouble you've had since installation, someone from our executive management team will reach out shortly to see how we can best assist you during this time.
Customer
I have had the device for less than 1 week and already had a major problem with it locking out after starting the car and driving. I was td by the linstall partner that these devices have a lot of problems. I had to go to the service center to get it fixed, completely reining the rest of my day, to have it reset. I tried to call guardian but was on hold forever and they never picked up. Completely unacceptable! I wasn't charged anyrhing by the service center because it was clearly a device malfunction, but was told guardian usually tries to change a customer even when it is their device problem. I would appreciate a direct line to guardian so that in the future I can reach someone right away (good customer service). Also, just in general, it takes forever for the device to "warm up" so i am stuck in my car waiting in the heat just to start it.
Reply from Guardian InterlockJul 26, 2019
We’re sorry to hear you have experienced a difficult time with your device. We want to make sure you are confident and feel safe when you are on the road. Someone from our executive management team will be in touch shortly to see how we can help.
Felicia F.
They lied about the price .. even sent me an email stating how much it would be and Totally lied would not recommend.. AT ALL
Reply from Guardian InterlockJul 26, 2019
Thank you for taking the time to bring this to our attention; we are looking into this matter and someone will contact you shortly to see how we can make this experience a better one.
