GuideslyReviews of guidesly.com

VERY responsive and spot on assistance with a scheduled trip gone bad! I had scheduled a guided fishing trip through Guidesly for two days for 4 fishermen. Our trip was 5 1/2 hours drive away trip requiring 2 nights of overnight stay in a rented (no refund) beach house. We had not fished the area nor used this guide prior (a highly rated guide). After numerous attempts, calls, texts & emails, I could not get a response from the guide and the trip departure date was quickly approaching. I called the support number of Guidesly, explained the situation and stressed the concerns. Within an hour of my call to support, Guidesly could not get in touch with the guide, continued to pursue by making contact through a non-published phone number, contacting the guides wife, learned of an issue with the guide. The staff then immediately contacted me, cancelled the order, refunded the trip deposit in full AND went the extra mile. Guidesly support had called other guides in the area, located a guide that was available (on extremely short notice). Provided me contact information for that guide and said the guide was available for a call right then. The trip was back on track and an interesting side note - the substitute guide that the Guidesly support located, did not book through Guidesly. Now, I see where others have made negative comments about Guidesly in their reviews, but for me and my group, thes was 5+ star service and I will most definitely book through them again! Thanks Guidesly support, well done!

I talked to someone over the phone to cancel my trip because their site messaging system is crap and there is no easy way to cancel a trip on the web site. The person told me it was canceled. Life got chaotic and I forgot to check that I got my refund. Fast-forward a month or so and I just got an email reminding me of my trip that I can't go on. Now I'm trying to get someone to answer and cancel it. I feel like this site just scams you for your deposit. Would not use.

Buyer beware, their cancelation procedures do not put the customer in control. If you need to cancel, only the boat captain can do it or you can call in to customer service to do it. If you call in, be prepared to have to call them multiple times and be told it's canceled yet I received no confirmation email or anything, I had to call back to find out they never canceled it to begin with. The second time they were able to successfully cancel the booking. This is clearly a small operation, as I had to call several times and kept getting their voicemail. They did finally pick up though and finally successfully deleted it.

I went on a trip with one of their guide's Ross out of the Cape and he really knew his stuff. I liked that everything was online, I could tip online and they had an app. Ross had us on stripers all day and was great at reading the water. Changing locations all day keeping the rods bent, we had a great time. He also had good things to say about Guidesly.